Reader Kevin wanted to sign up for Verizon’s One Bill service, so he called to see if he qualified. The CSR told him that he did, so he signed up for it. Turns out, the CSR secretly signed him up for a more expensive DSL plan because his current one did not qualify. Now Verizon wants an early termination fee for the new, faster DSL and an activation fee to put Kevin back on the plan he used to have. Yuck.
contracts
![Video Tutorial For Escaping Cellphone Without ETF](../../../../consumermediallc.files.wordpress.com/2012/06/videotutorial.jpg?w=158&h=130&crop=1)
Video Tutorial For Escaping Cellphone Without ETF
Who needs a bunch of words to tell you how to get out of your cellphone contract without early termination fee when a nice boy will tell you how do to it? You just sit back, grab some popcorn, and watch Ely Rosentock’s video tutorial. 9 minutes later, you’ll know how to break your cellphone contract without ETF, or moving to California. Video inside… [More]
![Get 75% Off Your ATT ETF By Switching To Pay-As-You-Go](../../../../consumermediallc.files.wordpress.com/2012/06/letsmakeadeal.jpg?w=240&h=199&crop=1)
Get 75% Off Your ATT ETF By Switching To Pay-As-You-Go
If arguing for completely getting out of your AT&T early-termination-fee isn’t your thing, you can try doing what Felix did and get 75% off it.
![Tmobile Adds Flimsy Restrictions For ETF-Free Cancelers](../../../../consumermediallc.files.wordpress.com/2012/06/breakingegg.jpg?w=158&h=157&crop=1)
Tmobile Adds Flimsy Restrictions For ETF-Free Cancelers
Tmobile is trying to impose certain new restrictions on people trying to cancel their contract without early termination fee (ETF) over the recent text message rate increase. Based on an email between a reader and Tmobile’s executive customer service team, to qualify for ETF-free cancellation a customer:
![Want The New iPhone? Here's How To Escape Your Current Cellphone Contract ETF-Free](../../../../consumermediallc.files.wordpress.com/2012/06/burningcontract.jpg?w=158&h=225&crop=1)
Want The New iPhone? Here's How To Escape Your Current Cellphone Contract ETF-Free
As the second coming of the Jesusphone 3G draws near, we wanted to remind customers of other wireless carriers that there are ways to escape your existing cellphone contract free of early termination fees, and trade your piddling Verizon, Sprint, or T-Mobile bills for hundreds of pages of gloriously itemized AT&T charges. Or just switch carriers.
![T-Mobile Introduces Declining Early Termination Fees](../../../../consumermediallc.files.wordpress.com/2012/06/tmobesc.jpg?w=158&h=105&crop=1)
T-Mobile Introduces Declining Early Termination Fees
Tmobile just announced that they will let early termination fees decline over the course of a contract. Previously, you had to pay the full monty whether canceled on the first day, or last day, of your contract. This chart shows you how the new fee breaks down over time:
![Mandatory Binding Arbitration Still Sucks](../../../../consumermediallc.files.wordpress.com/2012/06/headscrew.jpg?w=158&h=118&crop=1)
Mandatory Binding Arbitration Still Sucks
BusinessWeek has published a pretty substantial cover story on arbitration, and why it disadvantages consumers. Consumerist readers will be familiar with many of the story’s criticisms: one study finds 99.8% of arbitration cases are decided in the corporation’s favor, some arbitration firms market themselves to companies as a sympathetic and partial judge, the arbitration process is intentionally structured to handicap consumers, and more.
../../../..//2008/05/28/the-supreme-court-rejected/
The Supreme Court rejected T-Mobile’s appeal in 3 cases yesterday, which means an earlier federal ruling that says states “can refuse to enforce arbitration clauses if they include bans on class actions” will stand. Now T-Mobile has to go back to state courts to deal with the class action lawsuits against it. [Associated Press]
![ATT Begins Reducing ETF Charges Month By Month](../../../../consumermediallc.files.wordpress.com/2012/06/attbuildings.jpg?w=158&h=119&crop=1)
ATT Begins Reducing ETF Charges Month By Month
AT&T has started having early termination fees go down each month for new contracts (old customers are still screwed). The $175 fee for canceling AT&T service before the end of your two-year contract will go down $5 every month. This means that even by month 23 out of the total 24 you will still pay a $60 fee. While the other providers have announced their intention to do the same, Verizon and AT&T are the only companies to actually have ETFs go down over the course of the contract. This should not be confused with “pro-rating,” however, as the fee is not being divided proportionally. If it was, the fee would go down $7.30 each month and by month 23 you would only pay a $7.30 penalty.
![AT&T Loses Your Phone Number While You're Serving In Iraq, Says No Upgrade For You](../../../../consumermediallc.files.wordpress.com/2012/06/attisnew.jpg?w=300&h=82&crop=1)
AT&T Loses Your Phone Number While You're Serving In Iraq, Says No Upgrade For You
Reader Nicholas is in the military, and while he was serving in Iraq, AT&T decided to give his phone number to another customer. When he returned, he asked for the number back, but was refused. The rep then convinced him that he needed to sign a new 2 year contract in order to reactivate his number. Naturally, right after he did this, his phone broke, and now AT&T is telling him that he’ll have to wait until 2009 to get a decent upgrade.
![Verizon Interprets "Materially Adverse" Differently From Reality So You Can't Cancel Without Termination Fee](../../../../consumermediallc.files.wordpress.com/2012/06/verizoncavemanlawyer.jpg?w=158&h=163&crop=1)
Verizon Interprets "Materially Adverse" Differently From Reality So You Can't Cancel Without Termination Fee
![Delta's Retroactive Baggage Fee Entitles Travelers To A Full Refund](../../../../consumermediallc.files.wordpress.com/2012/06/noneedtobestuck.jpg?w=225&h=225&crop=1)
Delta's Retroactive Baggage Fee Entitles Travelers To A Full Refund
Passengers who purchased Delta tickets before the airline announced its new baggage surcharge can request a full refund thanks to Delta’s contract of carriage. According to the contract, you “may request a full refund” if Delta makes a change that “materially affects the terms and conditions of your ticket purchase.” Most travelers won’t exercise their right to a refund, but if that planned vacation is starting to look a little too pricey, this tip is for you.
![Escape Verizon Without Early Termination Fee Based On Administrative Charge Increase](../../../../consumermediallc.files.wordpress.com/2012/06/smashverizon.jpg?w=158&h=139&crop=1)
Escape Verizon Without Early Termination Fee Based On Administrative Charge Increase
Verizon is increasing the monthly administrative…
![Sprint Forces You To Pay $988.00 For A Phone You Never Used](../../../../consumermediallc.files.wordpress.com/2012/06/sprintnewyork.jpg?w=300&h=225&crop=1)
Sprint Forces You To Pay $988.00 For A Phone You Never Used
Here’s a sad story from reader Kristin:
![ISPs Are Maniacal Stalkers Who Read Your Email And Watch You Surf The Web](../../../../consumermediallc.files.wordpress.com/2012/06/isp-cat.jpg?w=300&h=225&crop=1)
ISPs Are Maniacal Stalkers Who Read Your Email And Watch You Surf The Web
Internet service providers are actively tracking 100,000 users, reading every email they send and every website they visit, according to the Washington Post. The report coincides with a damning Associated Press investigation of ISP contracts which finds that they reserve broad rights to read essentially anything you view on the internet without any intervening supervision or regulation.