UPS ground doesn’t give refunds during the holidays.
complaints
ShopNBC Demands Money For Broken TV
By 12.16.06
The McKenzies ordered two TVs from ShopNBC three months ago. The boxes arrived damaged and the family sent them back for a warranty replacement, which has yet to materialize. As such, the McKenzies haven’t paid for the tv sets.
Can Banks Please Stock Working Pens?
By 12.15.06
How is it that banks can move millions of dollars in a second over a bit of metal wire, but can’t stock working pens at the branch?
Bluefly’s Customer Service Sucks And Lies
By 12.14.06
Online fashion store Bluefly failed to give reader Helen $20 off a purchase using a coupon code.
Chase Raises Reader’s APR To 148.14%
By 12.14.06
Chase credit card raised Lee’s effective APR to 148.14%
Florida Sues AOL And Wins
By 12.12.06
The Florida Attorney General successfully sued America Online for their abusive customer billing practices. The State’s Attorney office received over 1,000 consumer complaints about cancellation requests being ignored, erroneous charges and unauthorized account reactivations.
Sears Home Repair Is Confused By Your Fridge
By 12.12.06
We love Sears Home Repair. We love the missed appointments, the 9-hour-windows, the crazy guy who dumps your olive oil all over your dishwasher. Today’s complaint about Sears Home Repair is unusual in that Sears keeps telling our friend Michael that he bought his fridge somewhere other than Sears. Now, Michael may be crazy, but we’ve never heard of “I Bought My Fridge At Searsophrenia,” so we’re going to take the man’s word on this. From his email:
XBOX Screams That Month Old Unit’s 90-Day Warranty Is Expired
By 12.11.06
Brent’s friend bought an XBOX in November with a 90-day warranty. It died. When he called the Bangalore based tech support, “Steve” told him:
Verizon Finally Admits They Were Wrong
By 12.11.06
It only took them five days, but somehow it got through to Verizon that they were wrong. They issued George an official apology letter and promised to teach their reps the difference between dollars and cents.
Time Warner Cable Customer Service Staffed By Crackheads
By 12.11.06
Jorge writes in about trying to get Time Warner Cable to not charge him for service he already canceled.
Even Physicists Are Not Smart Enough to Avoid Getting Screwed By Orbitz
By 12.4.06
We’re not saying the rest of you are dumb, but when physicists from CalTech can’t manage to make travel arrangements without getting stuck with hundreds of dollars in “change fees,” there might be a problem with the website. And by problem we might mean “scam.” And by scam, we might mean, “policies designed to increase fees by being deliberately confusing and overly restrictive.” In this case, Sean, a Senior Research Associate in the Department of Physics at the California Institute of Technology, was trying to book a new ticket with money from a credit on a previously canceled ticket, which is much harder than identifying the unified field theory.
Reader’s iPod Returned From Shop After Consumerist Intervention
By 12.2.06
After asking The Consumerist for help, reader Lisa received an iPod back from iPod Mechanic yesterday, seven months after she first sent hers in for repairs.
How to Ensure A Response to Your Email
By 12.1.06
Lifehacker has a link to a helpful article explaining the best way to ensure a response to your email, and, while it’s aimed at academics, we think the suggestions apply to customer complaints—or even when emailing this website. For example:
Golden Touch Transportation Is A Shyster Car Service
By 12.1.06
Shonda paid for a private sedan to take her to and from the airport during a recent trip to New York City, but instead she got a shuttle crammed with other people.
Yahoo Blocks Road Runner Customer’s Emails, TWC Tells Him To Call Yahoo Himself
By 12.1.06
Yahoo is blocking emails sent by Time Warner Cable Road Runner customers who were formerly with Comcast. When consumers complain to Time Warner Cable, the company essentially tells them to call up Yahoo themselves.
T-Mobile Is A Bitch?
By 11.30.06
Reader Miss_smartypants bought a new PEBL cellphone from T-mobile, free after $50 rebate. After she sent in the rebate forms, she saw a notice on T-mobile’s site for the phone free, straight up, with no rebate business. She called to request a pricematch so she wouldn’t have to wait for the rebate.
