If you feel a bank has been “misleading, discriminated against you in lending, or violated a law or regulation,” you can file a complaint with the Federal Reserve Board.
complaints
Virgin Atlantic Charges $110 For Seat Upgrade, Gives Same Seat To Another Passenger For Free, Doesn't Care
By 4.24.07
UPDATE: Looks like we bungled this one. We asked travel expert Mark Ashley for clarification and he said:
Bank Of America Let Conwoman Steal My Dead Aunt's Identity And Rob Her Safe Deposit Box
By 4.23.07
Ariel’s wealthy aunt died. When his mom went to open her safe deposit box, which was supposed to hold $300k in bonds and jewels, it was empty. The bank clerk said that it had been emptied that morning, by the aunt…
Broken Leg? Need Extra Room? Flying United? That'll Be An Extra $54, Please.
By 4.20.07
Our flights via Continental went fine; everyone both on and off the plane was solicitous and helpful. Our bulkhead seats, while not perfect, provided enough legroom to keep her leg straight.
The $10,000,000 Sprint Cellphone Bill
By 4.19.07
The “Power Vision Access Pack” gives customers the ability to get on the internet, buy ringtones, watch TV, listen to music, and more.
Man Gets $280 Back From Bank Of America After Writing CEO
By 4.19.07
If you recall, Travis got charged $280 in overdraft fees after Bank of America gave him some wrong information about his bank account when moving to a new state. He wrote a letter the CEO, which we posted. Now, good news. He writes:
Verizon STILL Doesn't Know Dollars From Cents
By 4.17.07
According to reader Greg, Verizon reps are still confused about the difference between .002 dollars and .002 cents.
Sovereign Bank Branch Exposes You To Identity Theft As A Matter Of "Policy"
By 4.17.07
Concerned about identity theft, Seth had a fun time recently when he tried to get Sovereign bank to tell him why they need to record his driver’s license number when he withdrew $2.75. The teller kept saying, “It’s our policy,” but even when they finally showed the policy in writing, it only said “must record form of ID” and nothing about writing down license numbers.
Repo Man Takes Wrong Car, Now It Won't Start
By 4.16.07
At 3:45 on the morning of April 9th, Allyn awoke to find his Audi getting towed by a repo man. Thing is, Allyn didn’t owe anyone any money. Rather, his 1999 Audi A4 had the misfortune of being the same color as a 2001 Saab the tow truck driver was looking for. When he got his car back, it wouldn’t start and the bumper was loose. Thus began his series of misadventures in trying to get the towing company to pay for the damage ($5-$8k by dragging an all-wheel-drive car in park for 5 miles) they incurred.
Nokia "Repairing" Man's Phone For Over 3 Months
By 4.16.07
Bob sent in his Nokia for repairs. He expected it back in 10 days. It’s been 3 months.
BoA Gives Wrong Information, Charges Customer $280, Doesn't Care
By 4.16.07
Thanks to a Bank of America customer service rep’s incompetence, Travis got hit with $280 in overdraft fees.
Watch Your Mouth On Yahoo! Answers Or They'll Delete Your Email And Website
By 4.12.07
Reader Andrew has been a Yahoo! email paid subscriber for 8 years. He also has a Yahoo! Small Business account for his website and has a paid Flickr account. He also participates in Yahoo! Answers. Sadly, Andrew said something on Yahoo! Answers that Yahoo! feels violated their TOS. The result? They deleted Andrew’s entire account, including his email, Flickr, and website hosting. He was given no warning. Yahoo! says his account was “suspended.” Andrew writes:
Now, lets have a quick look at that word – suspended. If a student get suspended from school that usually means they are back within a few days or a week or so. Yahoo!’s definition of suspended means removed permanently. This included all emails I had saved over the last eight years, my pre-paid Yahoo! Small Business Account, my FLICKR account, IM account – the lot. To top it off, and here is the sweet bit, even though I OWN the domain name transformertattoo.com I cannot move it to another hosting service because the contact email address, yup, you guessed it, was my deleted Yahoo! email address. “
Andrew says this is happening to quite a few people who say something untoward on Yahoo! answers (according to Andrew they claim he said something about harming animals, which he denies, but who knows.) Even if Andrew did say something out-of-line, should that affect other services he’s paid for? Andrew claims Yahoo! will not reinstate his account or refund his money. Read his letter inside.
The Siren Song Of Walmart Tire & Lube Is Impossible To Resist
By 4.12.07
We’re not saying you shouldn’t shop at Walmart. We’re not telling you who to give your money to. That’s not what we do here, (although some people think it is, but whatever.) What we are saying is that you should think about to whom you entrust your property. If you have a bad experience, learn from it and don’t give them the opportunity to mess with your stuff again. Reasonable?
BoA Buys MBNA, Starts Charging Customers Extra For Not Paying Balances Off In Full
By 4.11.07
Bank of America recently bought MBNA and greeted their new customers by charging them a new fee.
