The settlement of a years-old class-action lawsuit against Major League Baseball means that fans will have more streaming options for watching their favorite teams. Unfortunately, it also means that if you live in the same market as your favorite team, you still need to pay for cable. [More]
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NBC Exec: Viewers Always Come Back From Binges, Netflix Not A “Consistent” Threat
By 1.15.16
There’s obviously some disruption afoot in the TV marketplace of late. Broadcast and cable networks continue to think that they represent TV. Netflix, Amazon, and an up-and-coming generation of cord-cutters seem to disagree. And yet for all money the young whippersnapper businesses seem to get from the young whippersnapper audiences, at least one member of the old guard thinks it’s all so much chaff in the wind. [More]
Why Is Comcast Interrupting My Web-Browsing To Upsell Me On A New Modem?
By 1.12.16
We already know that Comcast can — and does — inject alerts into users’ web browsers to alert them to potential copyright infringement, but the nation’s largest Internet provider can also use this ability to interrupt your enjoyment of the web in order to remind you to upgrade your modem. [More]
Time Warner Cable Warns 320,000 Customers Their Email & Passwords May Have Been Breached
By 1.7.16
Hundreds of thousands of Time Warner Cable customers received alerts this week telling them to change their email passwords after law enforcement officials notified TWC that hackers may have gotten their hands on this sensitive information.
[More]
Thousands Of Chicago Comcast Customers Could Lose HD Service Because Of Old Boxes
By 1.6.16
Comcast is just about ready to flip the switch on upgrades to its network in Chicago, but thousands of area customers could be left without HD service if they are still using older set-top cable boxes. [More]
Your Cable Company Will Not Ask You To Make Your Payment At A Gas Station
By 12.30.15
Some scams are so outrageously stupid, we have a hard time believing anyone falls for them. But scammers would pull these obvious tricks if they didn’t work at least some of the time. [More]
Comcast Starts Test Of Super-Fast Next-Gen Broadband Over Existing Cable Lines
By 12.23.15
Earlier this year, Comcast confirmed that it would soon begin testing next-generation broadband technology that is supposed to provide faster connections than current fiberoptic networks, but over the same old cable lines. Yesterday, the nation’s largest cable company announced that it has taken the first important step in doing real-world testing of this new tech. [More]
If Comcast Is Going To Enforce Data Caps, It Has To Provide More Accurate Info To Customers
By 12.22.15
Another day, another story calling into question the validity of the data caps that Comcast has brought to a number of new markets in recent months. [More]
Comcast Customer’s Data Cap Meter Counts Gigabytes He Couldn’t Possibly Use
By 12.18.15
In just the few months since Comcast began expanding its cash-grab data cap program, which hits customers with overage charges for exceeding an arbitrary allotment of 300 gigabytes each month, thousands of customers have already complained to federal regulators. Some claim that the Comcast-supplied online “meter” intended to help keep track of users’ data simply doesn’t work. One customer, after being told that he was repeatedly going over the monthly limit, has shown just how broken Comcast’s system really is. [More]
FCC Wants AT&T, Comcast, T-Mobile To Explain Why Their Plans That Exempt Stuff From Data Caps Are OK
By 12.18.15
There are two big trends in data and streaming. The first is data caps, which limit how much bandwidth you can use in a month without paying extra. The other is zero-rating, where certain video services come to an arrangement with carriers to be exempt from those data caps. In theory, it’s a win for everyone: consumers, carriers, and streaming companies. But nobody, including the FCC, is quite sure if it’s actually, y’know, legal. [More]
More Than 13,000 Comcast Customers Have Complained To FCC About Data Caps
By 12.16.15
For the last few years, Comcast has been testing out data caps in a small number of markets, charging customers for exceeding their monthly allotment of 300GB (or offering them the chance to pay even more money for “Unlimited” access). More recently, the nation’s biggest cable company began expanding the number of data cap markets, and a new report shows that these new limitations have not gone over well with Comcast customers. [More]
Comcast Hit With $26M Penalty For Dumping Hazardous Waste AND Revealing Personal Customer Info
By 12.15.15
Wow. Just wow. It takes a truly awful company to dump hazardous waste. It takes an equally bad business to reveal private customer info. But it takes a Kabletown to do both at the same time. [More]
Comcast Incorrectly Insists Customer Still Owes $400; Her Credit Score Drops By 215 Points
By 12.14.15
In spite of the fact that Comcast has proven time and again that it’s completely ill-prepared to handle the accounts of more than 20 million customers, credit bureaus still believe it when the cable giant insists that a customer still owes money. [More]
Comcast CEO On Expanding Data Caps: “The More You Use, The More You Pay”
By 12.9.15
Comcast may be a provider of TV and internet services, but at its heart it’s in the exact same business as literally every business: making profit. Bringing in more money without spending more money is the tried-and-true way of making profit, so that’s exactly what Comcast wants to do. And their planned way of doing it involves charging consumers more for the internet they already use, and then adding some more on top of that, too. [More]
Philly Gets Comcast To Agree To Better Franchise Terms; Now Seattle Wants Them, Too
By 12.9.15
After a tense year of negotiations, the city of Philadelphia and one of its biggest corporate residents, Comcast, finally came to a new agreement over a cable franchise. The terms of the new 15-year contract are generally good news for Philadelphians, but now Comcast customers on the other side of the country are demanding that they get treated better, too. [More]
Justice Department Investigating Comcast’s Influence On Cable TV Ads
By 11.24.15
You know when you’re watching national prime-time TV and, after a bunch of ads for big-name brands you’ll suddenly be treated with a commercial for some local car dealer? Those are called “spot” ads and Comcast is being investigated for possibly having too much control over their sales. [More]
FCC Chair: Video Streaming That Doesn’t Count Against Your Data Caps Is “Innovative” And “Highly Competitive”
By 11.20.15
The FCC’s Open Internet Rule — net neutrality — has been in effect for months now, but that doesn’t mean every question about the ins and outs of who can do what with their network is settled. Far from it, in fact. Some questions, like zero rating, have been hanging out there unresolved all this time. Except now they’re a bit more resolved, and it seems to be totally okay for the time being. [More]
Contract Dispute Blacks Out Yankees’ Network For New York Area Comcast Subscribers
By 11.18.15
Two of the entities America most loves to hate — Comcast and the New York Yankees — are now duking it out in the Big Apple, as a cable contract carriage fee dispute results in yet another channel blackout. [More]
