While federal regulators continue their review of the pending merger between Time Warner Cable and Comcast, it’s time to look at how these two companies fared in various customer satisfaction surveys from the last 12 months. We’ll give you a hint: It didn’t go well. [More]
comcast merger
Comcast, Time Warner Cable Merger Review Delayed Again
By 12.23.14
Even with bought-and-paid-for Senators urging the FCC to hurry up its review of the pending merger of Comcast and Time Warner Cable, there is only so much the regulators can do when they don’t have the documents they need to complete that review. That’s why the FCC has once again hit the pause button on the time clock for this mega-merger. [More]
Comcast Lobbyists Know How To Win Over D.C. Power Players — With Decent Customer Service
By 12.22.14
Sure, Comcast has no problem throwing around hundreds of thousands of dollars to win support from lawmakers who are willing to regurgitate whatever David Cohen tells them to say, but the company also knows how to really win people over to its side — by providing them access to customer service that isn’t horrible. [More]
Here’s What $184K In Campaign Contributions Gets Comcast — A Letter Of Support From Two Senators
By 12.11.14
Earlier today, the two U.S. Senators from Pennsylvania put aside partisan squabbling for a moment to agree that the only things more awesome than campaign contributions from Comcast are the things Comcast has told us are really cool about its pending merger with Time Warner Cable. [More]
Watch A Guy Sit On Hold With Comcast Until They Close
By 8.13.14
The saga of what happens when you try to cancel your Comcast account continues this evening with a recording of the tail end of a more than three-hour wait on Comcast’s retention line. As far as we can tell, sitting on hold with Comcast for upwards of three hours isn’t a unique experience, but not everyone is creative enough to call Comcast with another phone while still on hold… only to hear a recording informing them that the company has closed for the day. [More]
New York State Wants To Hear From You About Comcast-Time Warner Merger
By 6.19.14
When I arrived for yesterday’s State of New York Public Service Commission hearing in Albany on the Comcast-Time Warner merger, there were about twenty people sitting along the aisles in a theatre that holds 500. While most Americans are against the merger, not many feel strongly enough to scale the vast poured-concrete fortress of the state university campus to speak out about it. That’s okay, though. Anyone can still make their opinion known to the PSC. [More]
