dangermike: I can’t be the only here who uses [surveys given by retailers] to spread just a enough chaos and misinformation to feel good about myself when I lay down my head at night.
A lot of people say they only barely tolerate their jobs. But not all these people take to an incredibly public forum to vent their frustrations about how what seemed like a dream gig has since sucked the life force out of them. Then again, not everyone works in phone support for Comcast.
Like that roommate who constantly tries to spoil your romantic mood with your significant other — and then swoops in to flirt the second you have your back turned — Comcast put one Consumerist reader in a bad position with his client and then had the gall to try to lure that same client away.
If you have Comcast and live in the Atlanta area, expect to be paying more after Oct. 1, as the cable company is increasing rates — for the second time this year — on customers in the region by anywhere from 3% to 17%.
The home-buying process can be stressful enough without questionable debt from the past rearing its ugly head just as you’re applying for a mortgage. And if you deal with that debt right away, you don’t expect it to linger — and you certainly don’t expect the company you owed money to will suddenly lose all record of your account.
Imagine if Comcast made an honest-to-goodness, easily explained error and accidentally sent credited your account to the tune of more than $6,000. Now imagine how they would respond if you refused to return the funds, but told Comcast it could just slowly chip away at the money until the account was zeroed out again. We don’t imagine the Lords of Kabletown taking that suggestion too kindly, and yet that’s exactly what Comcast proposed to a customer who forgot a decimal point and overpaid his bill by thousands of dollars.
Reader Christopher is a Comcast customer, but had just signed a new one-year lease an has no plans to move. So the letter from Comcast he received in the mail that said “New home transfer service summary” in red letters caught his attention. Was there an error at Comcast and they thought he was moving? Was the the victim of identity theft? Better open it and find out.
As we wrote earlier this month, Verizon Wireless’ proposed purchase of billions of dollars worth of wireless spectrum from Comcast, Time Warner Cable and other cable companies that aren’t using it anyway, could result in fewer cable and Internet provider options for American consumers. Well, it looks like the Dept. of Justice was listening to at least some of the concerned voices, as it has given its approval to the deal — but not without some significant changes.
Last week, Dan returned home from work to find that Comcast contractors’ vans had blocked his driveway in. Not just one, but two vans from Kabletown had parked across the end of his driveway. Sure, Dan could just park on a neighboring street and walk for an extra minute or so, but his brother had a bigger problem: he was blocked in. What could they do? Call the police? Comcast? The homeowners’ association? Jack Donaghy? Dan wrote to us while the brothers were weighing their options. One interesting piece of information: the brothers are disgruntled former Comcast customers.
Most of us wince at our cable bills each month, but what would you do if someone from the cable company approached you and said they could permanently lower your bill — if you gave them a one-time payment of $150?
Tired of waiting around on hold when she called Comcast, Susan decided to just send them an e-mail with what she had to say. What she had to say to them was “Hey, why did you charge me $64 too much for installation?” The e-mail representative she talked to had an answer to this question: taking four hundred words to say, “I dunno, take some time off work to go to your local Comcast office and maybe they can give you a refund.”
For many adults between the ages of 20 to 45, cable TV was a staple of everyday life — and something that a lot of us automatically purchased for our homes when it came time to make nests of our own. But for the younger folks who have no memory of a world without widespread access to broadband Internet, cable could be looking more and more like a relic of an older world.
Have you been staring sullenly at your cable or satellite bill, wishing you maybe didn’t have to pay so much for TV anymore? Seems some customers are getting turned off pay-TV services, as DirecTV says it’s finally losing subscribers for the first time, with a downturn of 52,000 customers between April and June. It added 26,000 customers in the same time frame last year, which is the toughest time of the season for luring in new customers.
Jim can’t prove that a technician working for Verizon cut his cable line. He didn’t see it happen, and the vandal didn’t leave a signature or anything. All the perpetrator left behind was a dug up, severed Comcast cable, some fiber optic cable, and a conduit. Less than a week before, Jim had booked a tentative FiOS installation a month ahead of time, pending the approval of his housemate. Instead, this turned out to be one of those very rare Consumerist stories where the hero is… Comcast.
As we mentioned on Saturday, NBC is taking a lot of heat in the social media sphere for its refusal to air marquee events like swimming or gymnastics until its prime time broadcasts. Now one UK journalist’s attempts to get some sort of response from NBC’s many, many, many Twitter pages has led to his Twitter account being suspended.
When NBC first announced it would offer free live streaming to all of the London 2012 Olympic Games, a lot of people were delighted that they would finally not be stuck having to wait until the network’s oft-derided prime-time broadcast coverage just to see the results of events that were already spoiled to most folks with an Internet connection. And yet, even with the live feeds, NBC has managed to piss off an awful lot of viewers.
Comcast is a cable company. But what is Xfinity? Initially, we thought it sounded like a great name for a porn company, but it’s actually the brand name of the various products that Comcast offers. Of course, there’s XFINITY Internet. (Yes, they use all caps.) Cable television is XFINITY TV. Home security systems are XFINITY HOME. Phone service is called XFINITY Voice. Despite Comcast spending $640 million in the last two years advertising the brand, experts say that most consumers still don’t really understand what “Xfinity” represents. Their solution? More ads.
Internet service providers take your money and promise to send you speeding along an information superhighway, dangling the carrot of fast connection times to get your business. And according to an annual report card by the Federal Communications Commission, while Verizon and Cablevision are the leaders in providing advertised speeds, it seems most ISPs are getting better at being more consistent on delivering the goods as well.