Circuit City fired 3,400 of its highest-paid store employees in March, claiming that it needed to hire cheaper help in order to stop hemorrhaging money. It didn’t work. Only a few months later, analysts blamed the ill-advised job cuts for Circuit City’s poor sales.
circuit city
UPDATE: Circuit City Apologizes For Not Honoring Call Of Duty Advertisement
By 11.8.07
Adam writes us to say that Circuit City has apologized for not honoring their advertisement and have offered to compensate him with both games for free.
Email Circuit City Executive Customer Service
By 11.8.07
Circuit City sent us the email address for their consumer affairs division. You can contact them there if you have a complaint not resolvable at the store level or by calling regular customer service.
Email Addresses For Circuit City Executives
By 11.7.07
If you have a problem with Circuit City, and you’ve called customer service, and you’ve escalated to a supervisor, and maybe even hung up and tried a different person, and you’re still getting nowhere, here are some executive email addresses you could use to launch an Executive Email Carpet Bomb against Circuit City.
Circuit City Refusing To Honor Advertised Offer For Free Call Of Duty 3?
By 11.6.07
Adam
We looked up the weekly circular for Naperville, IL and sure enough. There it is. No mention of a misprint. We think Circuit City should honor this offer. There’s really no reason to believe it was a misprint.
Circuit City Excluding Whatever It Feels Like From $15 Coupon
By 11.2.07
After getting my items added with the sales rep on the phone, when it was time to use the coupon I was again told that it was invalid – this time, however, I was a given a reason. The sales rep told me that the coupon was not good for video games or movies (I was ordering a game and the flight of the conchords DVD). I told the rep that the coupon stated neither video games OR movies as restrictions for use and he got a manager. Three managers and supervisors later, they wouldn’t budge. Needless to say, I didn’t make the purchase through them. I told them that I had previously worked in retail, knew that they had the power to manually take $15 off of my purchase if the coupon wouldn’t go through, and would not be making my purchase unless they honored the coupon as it was stated in their own promotion.
Circuit City's Clever Circular Ad Misprint Explanation
By 10.11.07
Mark writes:
Saw a great deal at Circuit City in yesterday’s Sunday ad. Not crazy, but great. $5 for a Sony 1G Microvault Flash drive… The ad said, “Save $25. Reg. 29.95.”
All Charges Dropped Against Circuit City Receipt Refuser
By 9.21.07
Legal charges have been dropped against Michael Righi (pictured), the guy arrested after refusing to show his receipt to Circuit City, and his driver’s license to a police officer, in exchange for Righi’s pledge to not sue the city. On his blog, Righi writes that he was willing to fight the city to the end without forfeiting any rights whatsoever, but he wanted to spare his family, who would have been principal witnesses, from a protracted legal battle.
Circuit City Customer Arrested After Refusing To Show Receipt
By 9.4.07
Michael Righi got in trouble this Saturday for refusing to voluntarily show his receipt when exiting a Ohio Circuit City. According to his account, the manager and security guard followed him into the parking lot and prevented the car door from being shut or the car from moving. When Michael called 911, the cop ended up arresting him for not providing his driver’s license.
Don't Fall For The Best Buy, Circuit City "Recovery Disk" Sales Pitch
By 8.30.07
PC World wants to let you know that you don’t need to buy the “recovery disks” that Best Buy and Circuit City are always trying to sell you. PC World says they’ve heard from consumers that Circuit City is telling people that they need FireDog to create these disks and that they can’t do it themselves.
CheapAssGamer.com Subpoenaed By Circuit City
By 8.10.07
According to Consumerist’s sister-site Kotaku, CheapAssGamer.com has been sued subpoenaed by Circuit City over some leaked advertisements posted to their forum.
Circuit City Rep Offers Refund Of $389, Now Is "No Longer In The Dept" And Won't Help
By 8.8.07
Josh realized he forgot to click a “web only special” link when ordering something from CircuitCity.com, so he suspected that his order was not processed correctly. He called customer service as a precaution and sure enough, because he didn’t click the link they said he wouldn’t be getting the the deal and there was nothing they could do about it.
Is Circuit City Eliminating The "Unbeatable Price Guarantee?"
By 7.29.07
A Circuit City manager told reader Ryan that the “unbeatable price guarantee” will soon be eliminated. Ryan was asking the Circuit City in Hicksville, NY to match Best Buy’s price for an Arrested Development DVD; though the cashier refused to honor the policy – which beats the advertised price of any local competitor by 10% – the manager explained that it was just a huge tiny mistake, and that so long as signs advertising the policy are up, the policy will be honored. After the jump, we ask Circuit City when the signs are coming down.
Circuit City Refuses To Honor "Unbeatable Price Guarantee" Because Competitor's Price Is Too Low
By 7.26.07
Reader Jeff could not convince Circuit City to honor its “Unbeatable Price Guarantee.” Circuit City’s stated policy is to beat any competitor’s price by 10%. Jeff found the same 19″ Acer monitor retailing for $219 at Circuit City for only $129 at a nearby Best Buy, yet Circuit City: “would not price match this item because the cost was too low.” Jeff writes:
Memo To Circuit City Store # 3554: You Must Honor Prices As Marked On The Shelf
By 6.23.07
I took my nephew to our local Circuit City in Bainbridge Twp, Ohio on Thursday June 21st, 2007. He checked the website the night before on what he was going to get and when he went to go get the product off of the shelf the price was posted wrong on the shelf. He took it up to the register and the lady that waited on him said that will be $184.99 with $25.00 rebate.
27 Confessions Of A Former Circuit City Worker
By 6.11.07
I had worked at Circuit City for quite some time, until recently when I could no longer stand the shady operations of its business. While working at Circuit City I worked in the Media and Technology department. I believe there are a few things that people should know about Circuit City…
Circuit City Manager Won't Exchange Item, Even After Circuit City's Help Desk States It's Eligible
By 3.17.07
The Auburn Hills, MI Circuit City refuses to exchange Eric’s broken TV, even though, according to Circuit City’s help desk, he is eligible for an exchange under his service plan. Eric purchased an open-box 17″ Magnavox LCD with built-in DVD player; it stopped ejecting disks, trapping his daughter’s sign-language DVD inside. Circuit City sent the unit for repair, but the TV was totaled. Eric was told to go back for an exchange unit.
Upon returning to the store, I was not happy to hear that the store would not exchange my TV because (1) it was an open box item, and (2) the only similar unit to mine cost $200 more than what I paid. I asked for and was given a copy of the service plan guidelines, which clearly state that items covered under a service plan are treated like new, sealed box items and qualify for the usual Circuit City exchange and return policy. I then called the phone number on the service plan and was told that the exchange should happen even if the replacement was a greater cost than the original. However, Greg (the store director) said there was no way he was exchanging the TV in his store. Left with no other option, and per the service agreement, I then asked for a gift card in the amount of purchase so I could pick out another TV. Greg also refused this, saying that gift cards are not issued for these issues, and that I would have to find another open-box item as a replacement.
Great service, Greg. Eric’s email and our suggestion, inside…
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