As of last night, Sunrocket VoIP is unplugged, and they didn’t warn any of their 200,000+ customers, who had been attracted to the service by deals which offered $99 buy-one-year, get-one-year-free unlimited calling to the US, Canada, and Puerto Rico. Now they’re experiencing spotty service, full outages, and a feeling of panic.
chargebacks
Don't Get Benchpressed By A Gym Contract Scam, A Cautionary Tale
By 6.21.07
So you go through the process of selecting a gym, asking yourself whether you want one close to your house or to work, choosing between opulent technoplaygrounds and piles of torture devices in an old VFW lodge, and most importantly, determining whether your goal is to actually get fit, or get laid.
ASAP Van Lines Dispute Resolved In Favor Of Consumer
By 6.6.07
The results of a reweigh yesterday showed that ASAP Van Lines mistakenly overcharged Candace for her shipment.
Update On That ASAP Van Lines Dispute
By 5.30.07
The reweigh for the reader in a dispute with ASAP Van Lines over her moving bill has been moved forward to sometime after June 3rd .
ASAP Van Lines Responds To Complaint Alleging $400 Bilking
By 5.22.07
Tiffany from ASAP Van Lines reached out to us regarding a complaint we posted. Our reader felt she had been unfairly hoodwinked into paying $400 more and was subject to abusive telephone calls. Tiffany offers a different version of the events.
Virgin Atlantic Charges $110 For Seat Upgrade, Gives Same Seat To Another Passenger For Free, Doesn't Care
By 4.24.07
UPDATE: Looks like we bungled this one. We asked travel expert Mark Ashley for clarification and he said:
What Is A Chargeback?
By 4.9.07
A chargeback is when the credit card company withdraws the money for a transaction from a merchant’s account and deposited in a consumer’s following a dispute.
AAMCO's "Repairs" Imperil Motorist
By 2.5.07
Justin took his Taurus into AAMCO for transmission repairs, only to endure a month of repairs that left his car in no better shape, and it ended up endangering his life.
Reader Gets Chargeback For Golden Touch Transportation's Shyster Car Service
By 1.28.07
Thanks to the advice of The Consumerist and its readers, Shonda finally got a refund after Golden Touch Transportation car service ripped her off.
Where Do I Go If There’s A Problem With My Google Checkout Order?
By 1.26.07
If you order something using Google Checkout and there’s a problem with you order, there is a standard mediation process to follow.
HPShopping Gives Automatic Refunds For Items Under $50
By 12.29.06
Did you know that if you order any item under $50 from hpshopping.com and call to return it, they will let you keep it and give a full refund?
Paypal Cruel To Tivo eBayer
By 12.29.06
Reader Homerjay’s story bolsters our big prediction for 2007: Paypal is going down.
Avoid Magsforless.com
By 12.28.06
Magsforless.com and My1mag.com are really crappy. Don’t buy magazines from them. They claim to use the power of bulk purchases to negotiate special rates. The reality is magazines never arriving, completely unresponsive customer service, and ruminating observers of human behavior everywhere bereft of their New Yorkers.
Bluefly’s Customer Service Sucks And Lies
By 12.14.06
Online fashion store Bluefly failed to give reader Helen $20 off a purchase using a coupon code.
We Interview Google Checkout; Promises To Protect Consumers
By 12.14.06
Google Checkout looks like a Paypal-killer, but will it stand up for consumers when transactions go wrong? Google says yes.
Circuit City Is A Douche
By 11.22.06
Sheridan’s girlfriend hoped to buy him Simpson Season 8 for $19.99 from Circuit City, based off this week’s flyer. She ordered online, only to find herself charged $39.99.
SimonCells Ship This! Ship This! Ship This!
By 9.22.06
Reader Andrea can’t catch an break in her efforts to store electrons for her wireless telecommunications needs, and she’s looking for vengeance. Or at least a battery, and a refund for the expedited shipping she actually paid for.
