Boo! If you think mergers and acquisitions are scary, than two huge companies have a special Halloween morning treat for you: CenturyLink and Level 3 announced this morning that the former is acquiring the latter for $34 billion. [More]
We have had had net neutrality as the law of the land for over a year now. Lawsuits immediately followed its implementation, of course, but the appeals court took the FCC’s side. So if you’re industry and you’re still ticked off, what’s left? Ask for a do-over… if you can get one.
We know that home broadband carriers want to horn in on all that sweet wireless money, but we do wish they wouldn’t do it by creating more data caps and then charging you overage fees to exceed them. And yet that’s what one provider after another seems determined to do.
In spite of efforts to legislate and regulate them out of existence, unwanted prerecorded and/or auto-dialed robocalls are still dominate consumers’ complaints about their phone service. Today, our colleagues at Consumers Union delivered a petition — signed by hundreds of thousands of people who want the nation’s telecom providers to do something about robocalls — to the AT&T headquarters in Texas. [More]
Last year, we told you about Seth, who had recently relocated to Washington only to find out he might have to sell his new house because Comcast had lied to him about being able to provide the Internet connection he needs for his home office. And even though the county runs a high-speed fiber network not far from his property, current state law restricts consumers from buying access to that service. Recently proposed state legislation hopes to right that wrong and give counties the ability to serve residents when Comcast and others refuse to. [More]
Even though the FCC has said that landline operators can offer robocall-blocking technology to their customers, many of them have so far chosen to not do so. That’s why our colleagues at Consumers Union hand-delivered a petition with more than 500,000 signatures to CenturyLink this morning, hoping to drive home how fed-up consumers are with these unwanted interruptions. [More]
A number of lawsuits filed by telecom and cable companies and their associated trade groups in recent weeks had hoped that the court would block the FCC from enforcing the new net neutrality rules that are slated to kick in tomorrow, June 12. But with the clock ticking to reach that deadline, a federal appeals court has denied this request, meaning that the Open Internet Order will go into effect (at least until lawmakers do their best to de-fund it). [More]
A year ago, when we investigated the sad state of broadband competition in the U.S., Minneapolis was one of the markets we mapped to to show just how few choices people had. As you can see from the map above, the city is almost exclusively Comcast territory, but that may change over the next five years thanks to a recent city council vote. [More]
Only months after moving into his new home in Washington state, Consumerist reader Seth is already looking to sell his house. He didn’t lose his job or discover that the property is haunted. No, Seth can’t stay much longer because no one can provide broadband service to his address; even though Comcast and CenturyLink both misled him into thinking he’d be connected to their networks and in spite of the fact that his county runs a high-speed fiberoptic network that goes very near to his property. [More]
We told you earlier today that the FCC was scheduled to vote on whether or not to allow landline telephone service providers to initiate regional tests that would replace existing landline networks with Internet-based VoIP phone service. The Commission has met and agreed that it will permit regional tests to move forward. [More]
It’s not just consumers that watch TV commercials and exclaim, “I question the factual basis of the claims made by the company featured in this advertisement!” Sometimes, it’s competing businesses — especially those who feel they’ve been smeared in the ad — that take exception to what’s being said. In just the last two days, CenturyLink and AT&T each won minor, non-binding victories in disputes against Comcast and T-Mobile, respectively. [More]
If you don’t pay your cable, phone or Internet bill on time, it makes sense that you might get hit with a late fee. But CenturyLink hit customers with late $5 late fees for charges these subscribers never saw even had the chance to pay. [More]