Katy calls Verizon Wireless when the screen on her Motorola RAZR breaks for no reason. The CSR tells her she must have gotten it wet. Katy points out that for this to have happened, an unprecedented miracle would have had to occur, in which her purse’s contents suddenly transmuted to liquid then immediately transmuted back. They strongly insinuate she’s lying.
cellular
Unprecedented Miracle: T-Mobile Doesn’t Bill For Broken Phone
By 9.18.06
Our readers are so prepared for a bad outcome in their dealings with a company that they start venting their rage to us even as they simultaneously multitask listening to the meaningless verbal placations of their exotically-accented CSR. When suddenly, right before they hit send, they suddenly get a fair and considerate resolution, we — the collective Consumerist royal ‘we’ — can almost hear the dual wet pop of their eyeballs bugging from their sockets.
Old Phone? Cingular Charges You $5 More
By 8.1.06
Cingular plans to start charging customers with older model cellphones five extra bucks in order to poke them towards upgrading.
UPDATE: Sprint Loves To Give Out Your Billing Address
By 7.10.06
After getting blogo-lambasted for a gaping security hole that allowed anyone to call up and snag your name and home address by punching in your Sprint cellphone number into an automated system, Sprint has closed that selfsame privacy aperture.
Sprint Loves To Give Out Your Billing Address
By 7.10.06
Sprint is taking the lead for crappy customer verification after Boing Boing spilled that their new international call identity verification service will spill the name and address of the owner of a particular phone number just by typing that number into a robot-manned 1-800 number.
Fight The Power! Email Your Verizon Ringtone To Yourself.
By 5.1.06
Now that Verizon has defined the list of prohibited ring tone terms for their network, everyone who wants a ringtone of someone screaming “Sit on my face with your teabagging ruby red bag!” is going to have to learn to make their own. Jamster can no longer supply.
HOWTO: Buy a New Cellphone
By 3.21.06
Here’s our tricked-out version of a Dealhack guide to buying a new cell phone.
More AT&T Wireless Customers Boned by Cingular
By 1.11.06
Since first we spoke of troubles with Cingular, many of you have taken the time to write us with your own stories—especially stories about the troubles since the Cingular and AT&T Wireless merger.
