Rather than futz with local SIM cards or Skype, a NYT reporter found that when going south of the border, you can just temporarily switch your coverage plan to a “Nationwide plus Mexico” plan. It’s only about $30 more, so, compared to the $.99 per minute you would otherwise pay, it’s worth it if you make more than a half-hour of phonecalls to the states. [More]
cellphones
iOS4 Releases Today
By 6.21.10
UPDATE: It’s here. Plug your iPhone into your computer and fire up the iTunes. As even those who live in remote fishing villages probably know, today Apple is set to drop iOS4 on the streets. It’s the operating system that the iPhone4 ships with, but owners of previous generation phones will be able to upgrade to it and enjoy some of the same benefits. A friend of mine who tried it out by installing iOS 4.0 developer’s beta said, [More]
Verizon To Reprimand, Fire Employees Who Try To Save Customers Money
By 6.19.10
Internal Verizon memos reveal that the wireless ogre is eager to reprimand or fire customer service representatives who proactively recommend blocking access to the company’s overpriced data services. The company is also going to be stingier about issuing back credits to customers who spot unnecessary and unwanted services littering their monthly bills. The New York Times asked Verizon to explain itself, and the answer wasn’t all that surprising. [More]
It's iPhone 4 Day, So Naturally AT&T Is Exposing Account Info To Strangers
By 6.15.10
AT&T knows it needs to step up if it wants to be taken seriously these days as a wireless provider, so it’s been beefing up 3G coverage, rejiggering data plans, and of course ramping up the speed at which it leaks your private data to strangers. In fact, according to multiple reports from AT&T customers, the company has managed to pull off the neat trick of logging customers in to strangers’ accounts today during the iPhone 4 pre-order fiesta. See? You no longer have to wait until you’ve got the device in hand to worry about privacy issues. [More]
iPhone 4 Online Pre-Orders Swamp Servers
By 6.15.10
Today is the first day you can pre-order an iPhone 4, and would-be shoppers have created long lines, both in front of Apple brick and mortar stores, and – online? [More]
You Could Opt Out Of T-Mobile's Arbitration Clause… If Their Site Wasn't Broken
By 6.14.10
Consumerist is no fan of mandatory binding arbitration, a clause in many consumer contracts that forces you to give up your right to sue in small claims court and have all disputes resolved by a professional arbitration firm that gets paid directly by the companies. So when I saw that there was an way to opt-out of T-Mobile’s arbitration clause online, I was stoked. Then I tried to go there, and the site was broken. Fail phone! UPDATE: T-Mobile Fixes Broken Arbitration Opt-Out Site [More]
Will The iPhone 4 Cripple AT&T's Network?
By 6.10.10
AT&T’s network is notorious for the connectivity issues surrounding the iPhone, and Silicon Alley Insider thinks that the iPhone 4 is only going to compound them. Steve Jobs’ assurances that AT&T has assured him the network is going to get better by the end of the summer won’t be enough, because of specific changes Apple made to the phone itself. [More]
Hey AT&T, Can I Upgrade From An EDGE Data Plan And Still Get The Unlimited Option?
By 6.8.10
Say you’ve got one of the 1st gen iPhones that operates on the EDGE network, and you want to upgrade to that fancy new model that was just announced. Can your unlimited data plan be grandfathered even though it was never 3G? That’s what Consumerist reader and 1st gen iPhone owner thecrazypnut wanted to know, so he contacted AT&T for an answer. [More]
AT&T To Let Nearly All Buy New iPhone At Subsidized Price
By 6.7.10
AT&T customers Many AT&T customers who weren’t eligible for iPhone upgrades until later this year, and would have had to pay the full, non-subsidized price, or an early termination fee, have now had their dates bumped up to June. [More]
AT&T Capping Data On New iPhone, iPad Plans
By 6.2.10
AT&T has officially delivered on the threats made by its consumer business director Ralph de la Vega last December: it’s switching to usage-based pricing on data plans for smartphones and the iPad. Starting Monday, all new AT&T customers who buy an iPad, iPhone, Blackberry or other smartphone and purchase the necessary data plan will have two options: $25 for 2 gigabytes, or $15 for 200 megabytes. [More]
What iPhone Owners Complain About When They Complain To The FCC & FTC
By 5.31.10 — Updated: 10.24.12
Lastmonth, InformationWeek filed a Freedom of Information request with the FCC and the FTC for complaints made about the iPhone in the past year. Although the breakdown of complaints is interesting, what I found most striking was that in a nation of over 11 million iPhone owners, less than 600 complaints were filed in the past 14 months*, and some of those were for other Apple products. If you have a legitimate grievance with a company, you might have a much better chance of being heard by the FCC or FTC than you think. [More]
Verizon Bill Collector Threatens To Blow Up Man's House
By 5.25.10
A man in New Mexico is suing Verizon Wireless over a series of harassing phone calls made by Verizon bill collectors last year. The man, Al Burrows, says the calls were concerning a relative’s unpaid cellphone bill. When he hung up on one of them, the disconnected Verizon rep called back, said she knew where Burrows lived, and added, “I am gonna blow your mother fucking house up.” [More]
AT&T Raising iPhone Early Termination Fee To $325
By 5.21.10
Having cold feet with your iPhone will cost you $325 starting June 1. AT&T is increasing the fee for breaking early two-year smartphone contracts from $199. The carrier is also decreasing the early termination fee for “dumb” phones by $25 to $150. [ [More]
Reach HTC Executives
By 5.20.10
If you need to reach upper management at handheld manufacturer HTC because of some intractable issue with their device that regular customer service can’t or won’t solve, consider lofting a well-crafted letter over to some of these folks: [More]
Wireless Industry Lobbyists Explain Why The FCC Should Back Off
By 5.17.10
The president and a vice-president for CTIA, a lobbying organization for the wireless industry, spoke recently with CNET about why they think the FCC should leave their members alone. The vice-president, Chris Guttman-McCabe, is a lawyer and as such his answers are useless. President Steve Largent, however, actually has a couple of candid moments during the interview. [More]
Apple: 10 Million CDMA iPhones On Order – For Verizon, Perchance?
By 5.14.10
This minute’s latest rumor is that the can you hear me now guy could be put to work testing iPhones soon. DigiTimes reports that Apple has placed an order with Taiwan-based Pegatron for CDMA iPhone that could reach up to 10 million units. CDMA devices don’t work on AT&T’s GSM network. Verizon’s network is CDMA. [More]
Top 7 Legalized Ripoffs
By 5.7.10
We busted the trusts! Oil! Rail! Coal! Kapow! You just got Tafted! Yeah, but that was a century ago. Industries have had more than enough time to mutate and adapt, especially when it comes to technology, and figure out new anti-consumer ways to develop and maintain hegemony. You get higher prices, lower product quality, and fewer rights. They get more yachts to waterski behind. In no particular order, here are some of the top 7 legalized ripoffs consumers face today: [More]
Verizon, My New Smartphone Has An Incredible Amount Of Bloatware
By 5.5.10
Timothy copied Consumerist on his EECB to Verizon. While he likes his new HTC Droid Incredible a lot, he’s deeply disappointed in how many applications the phone shipped to him with. “Effectively, we are paying you for the privilege of having to repeatedly be harassed by your adware,” he writes. Do you agree, or is Timothy overreacting? [More]
