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In response to consumer backlash, Verizon has decided to make it so alarms on its new phones don’t go off on its phones when you dial 911. This is so if you hide and call 911 when a prowler breaks in, you don’t give them a handy homing signal. [KOMO]
Just like it hinted, Sprint has rolled out an unlimited minute plan. For $119 per month, you get unlimited voice, texting, web, email and picture mail. However, it’s only available in the test markets of San Francisco Bay Area, Upper Central California, Philadelphia, Minneapolis, and Tampa. We actually got a tip about this four days ago on February 14th (it got lost in the email shuffle), so it looks like Sprint did in fact beat Verizon to the unlimited cellphone game and then forced Verizon to react to their offer, which, considering Sprint’s bottom-dog status right now, is a major coup for new CEO Dan Hesse. It remains to be seen whether these plans will actually be unlimited or if we will see the same secret caps that Comcast put on their “unlimited” broadband plans.
Starting February 19th, Verizon will begin offering a supposedly unlimited cellphone minute plan for a flat $99 per month. It’s only really a deal, though, if you use more than 1000 minutes per month. More important than the actual value is that a brand-name cellphone carrier is offering a flat-rate unlimited minute plan. Notably, Verizon’s move came on the heels of Sprint’s new CEO suggesting last week that Sprint might be headed in that direction. I predict a flurry of plan-matching by the other carriers. The breakdown of the various new Verizon unlimited plans, inside.
The lovely-sounding “analog sunset” — the day that the government allows phone companies to shut down their analog networks—is today.
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Sprint is picking up their bags and moving back home to Kansas. [AP]
The days of hoarding over your cellphone minutes like Ebenezer Scrooge over pieces of coal could be over if Sprint follows through with a plan to offer a flat-rate, unlimited voice call plan. It’s but one “nuke” in the new CEO’s brain arsenal of tricks designed to disrupt the industry and regain market share for the beleaguered cellphone service. “If we can’t be different, we can’t win,” says CEO Dan Hesse.
JD writes:
My device was stolen in Mexico. I reported it. The Sprint rep. suspended the WRONG line. My bill comes a few weeks ago: $6,000+. My Sprint bill was $6,000 this month and two calls to Fraud Prevention/2 tickets/and my bill is almost due (with no response or adjustment, was was promised within 2 business days, twice). I don’t know what to do at this point…
It appears your claim has gotten lost somewhere within the deep dark bowels of Sprint’s billing system. The best thing we can suggest at this point is to call the Sprint Executive Customer Service line at 703-433-4401 and get your claim expedited. Oh, and happy Valentine’s Day.
8 out of 12 AT&T customer service reps don’t know their company’s own early Early Termination Fee (ETF) policy. Consumers Union, publishers of Consumer Reports, called up AT&T to inquire about the policy and got several different answers. Some said that the ETF was halved after the first year of contract, while others said it went down each month. In fact, while AT&T has talked about switching to a pro-rated ETF, they haven’t yet. Whether you cancel service 1 month into or one month before the end of contract, it will cost you $175. Consumers Union called the other major cellphone providers too, and they gave out the right information. Couple this news and the story yesterday about reps giving out wrong information about upgrading to a new iPhone locking you into a new two-year contract, and it plum looks like AT&T has a serious front-line rep training problem.
Sprint got hit with a class-action lawsuit for illegally extending customer’s contracts. Like most cellphone providers, up until recently they would put you in a new two-year contract if you added minutes, got a new phone, got refunds, or wore a blue shirt on Tuesday.
“In response to consumer feedback,” Inteliius says it will discontinue selling your private cellphone number in its searchable online database. Liz Murray, Communications Manager at Intelius in a press release that, besides trying to explain away their actions, also spent half of its time touting the company’s Cell Phone Caller ID program, said, “As a company, we have strived to be at the forefront of innovation…We realize that in this instance we may have been ahead of our time.” That’s right, it was a notion from some future time where mankind has evolved into a more advanced being that doesn’t care about its privacy. Despite the press release, as of this writing, the company is still advertising the cell phone directory on its site.
Tmobile is yet again as number one in customer care., according to the J.D. Power and Associates 2008 Wireless Customer Care Rating. Tmobile scored 105, Verizon comes just behind at 101, Alltell and AT&T tie at 99, and Sprint puts in a poor showing at 83. The survey measures quality of interaction with customer service reps, automated response systems, in-store visits, and online chats. Tmobile consistently ranks high on the survey due to a company culture dedicated to solving problems on the first call. As for the other providers? The subheading on the rating agency’s press release says it all, “When Customer Care Issues Are Handled by an Automated Response System Wireless Provider Performance Drops Dramatically”
What’s up, AT&T? Your MMS messages have been acting wonky since the beginning of the year, according to posters on HowardForums. When they do come through, they’ve been reduced to a tiny postage-stamp size, whereas in the past they were delivered unaltered. We’ve been testing the service all morning with our N95 and not a single photo MMS gets in or out.
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An AT&T spokesman says yesterday’s data network outages across the U.S. were the result of the cut undersea cable in the Mediterranean that’s caused Internet and phone disruptions across Northern Africa, India and the Middle East. The cable will take 12-15 days to fix, although AT&T’s U.S. network was back up by the end of the day yesterday. [The Seattle Times]
For products that don’t kill you, we usually pay 6.9%, but for some states have seen fit to tax cellphones at exorbitant rates, like Illinois’ 21.05% or New York’s 21.71%. Why? Probably because people don’t notice or complain very much and so the states get tidy chunk of extra revenue. One Forbes writer who moved from New York to L.A. was still stuck paying New York taxes, the highest in the country. When he complained, Verizon said they couldn’t do anything because they link area of primary usage to your area code. If he wanted to pay L.A. rates, he would have to get an L.A. number, and give up his New York number. Instead, he went and bought a phone in Idaho, provided an Idaho address, and switched to paperless billing. Now he enjoys the small potatoes rate of 7.71%. He admits that this “probably crosses the line.” One must also admit that cellphone taxes have crossed the line, as have cellphone companies that shortcut the Mobile Telecommunications Sourcing Act by determining the “area of primary usage” based on your area code or billing address, instead of detecting where you actually use the phone the most. Inside, a list of cellphone taxes by state.
Moriconi writes in to tell us how he was able to save $950 this week by uprooting the hidden fees and renegotiating the things in his life he was paying too much for. Awesome! Here’s his true story:
Rick in Chicago wrote to us this morning to let us know that he hasn’t been able to access AT&T’s 3G network all day. So far, AT&T has told him nothing, nor have they made an announcement: “text messaging still seems to work, so they could send out a text message to let people know ,” he IMs us. He got confirmation that it was the network and not his company-issued phone from his company’s tech department. This blog says it’s 3G and Edge, while this blog says its UMTS that’s down and disabling Treos and Blackberries.
Tmobile was hit with a class action suit yesterday over its charging customers for unwanted text messages. Unscrupulous marketers can get your cellphone number, send you “premium” texts (for dating services, daily jokes, horoscopes, etc), and then have Tmobile bill you for them. Tmobile gets to keep a piece of the profit. Other cellphone companies let you disable text messages sent from the internet, where most text spam originates, or turn off text messages all together. Tmobile has refused to give customers this option.
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