Update: Cablevision responds.
cablevision
Cablevision: Techs On-Time Or You Get $20
By 4.18.08
A Cablevision tech support rep told us that if your Cablevision tech arrives past the service window, you’re entitled to a $20 credit (this press release supports it). And if you’re in the Bronx or Brooklyn, you can get a free month of cable TV if the tech shows up late (this is applied on a case-by-case basis but it is possible. Should the tech pull a noshow, call customer service and speak to a supervisor, who may offer you credits (usually $40-$50) or a free month depending on your customer history. Inside, Which customer service number to call, based on the first four digits of your account number:
Verizon: Cancel Vonage And Cablevision Phone Lines Or You Can't Have FiOS
By 4.16.08
Here’s an odd little letter. For once a customer was actually pleased with the salesperson that came to their door and convinced them to try FiOS. Yay! The trouble came when the nice salesperson called in and Verizon refused to activate the account unless the customer canceled their phone lines with Vonage and Cablevision and switched all three to Verizon.
Cablevision Tries To Sell You Phone Service During Funeral
By 3.28.08
Cablevision tried to telemarket Greg Scoblete phone service during a funeral:
Two days ago I attended a wake. During the wake my cellphone rang…I couldn’t answer the first call, but shortly thereafter it rang again. “Must be important,” I thought, ducking out of the room.
It turned out to be a Cablevision telemarketer trying to rope me into the triple play. Fair enough. I told the rep that I wasn’t interested in the triple play and in any event, I was at a wake.
“I understand that,” he said, “but I’ll have you off the phone in five minutes saving money on your long-distance bills.”
Congratulations, Cablevision, you’ve taken the definition of shameless marketing to a whole new level.
By 2.4.08
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Cablevision is charging customers $40 to keep their old phone number when they switch over. When questioned, they lie and say they’re simply trying to recoup the number port fee charged by the previous provider. [Consumer Reports via Broadband Reports]
Best Internet, TV, Phone Service Providers
By 1.23.08
Lots of companies are pushing deals for their bundled internet, tv and phone plans, but which are best? Consumer Reports surveyed its readers and here’s how they ranked the service providers:
Cablevision Uses Digital TV Transition To Upsell Basic Cable
By 12.8.07
Cablevision is trying to scare consumers into signing up for basic cable service ahead of the planned transition to digital television. After February 17, 2009, consumers will need a $60 converter box to receive television signals over-the-air. The transition to digital will significantly improve the quality of over-the-air television, but that isn’t stopping Cablevision from funding a scare-mongering campaign to rustle up new business.
By 10.30.07
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Cablevision will raise the cost of its average video package by 4.7% starting in December. It says the cost of its Internet and digital phone services will remain the same through 2008. [Reuters]
Contact Info For 100 Cable System Executives
By 8.28.07
Wow. Here’s contact info for 100 cable company executives.
Desperate To Keep "Extra Innings" Customers, Cablevision Offers To "Pay" For MLB.TV
By 4.3.07
Cable and Satellite companies are in the midst of a battle to attract and retain the lucrative customers who subscribe to out-of-market sports packages. DirecTV and MLB recently came to an agreement that would allow DirecTV exclusive rights to offer the “Extra Innings” out-of-market baseball package. Cable companies are fighting the deal, even arguing their case before a couple senators. So far, DirecTV’s deal stands and Cablevision is fighting back by offering to compensate former “Extra Innings” customers with a credit towards MLB’s online service MLB.TV. A few shocked readers forwarded the email, which we’ve reproduced inside. The deal is only for customers who subscribed to “Extra Innings” last year. —MEGHANN MARCO
Does Harper Collins Know What You’re Downloading?
By 12.27.06
We were looking through the Freakonomics blog this morning when we came across this post from Dec 18th, concerning Harper Collins contacting the ISPs of customers thought to be sharing of illegal copies of the book Freakonomics. The post had a link to a letter that a customer received after illegally downloading the book.
Cablevision Won’t Take No Answer For An Answer
By 8.31.06
This is the log of calls Brian has received from 516-393-0168.
The Cableman Strikes Thrice!
By 4.6.06
We think we’ve discovered the Rosetta Stone of cable company installation stories.
