It is no secret that we dole out criticism of the cable companies, perhaps, on a daily basis. We thought it might be fair and equitable to learn what cable technicians hate about the customers. We found out about this post written by a cable tech who isn’t afraid to let it fly, “And every once in a while, we get the one customer, and we just fucking hate you,” says “InstallerTechJeff” on Cable Rant Forums. The 25 reasons, inside…
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Judge Orders Mental Exam For Man Who Kidnapped Comcast Technician
By 6.11.08
On Monday, John Weatherly, age 60, appeared in court to face kidnapping charges stemming from an incident in March, 2007 when he allegedly detained a Comacst technician, The Tennessean reports. According to the police affidavit, Weatherly deadbolted his door and threatened the technician with a German Shephard and would not allow the tech to leave until he fixed his television. The judge ordered a mental evaluation for Weatherly. More, inside…
Don't Let Comcast Charge You Double For One M-Card
By 6.9.08
If you’re a Comcast cable TV customer and they sent you a M-Card, a card that lets you use two tuners off the same cable card, make sure you’re not getting double-charged, reports blogger Christopher Price. They were charging him double for one card and he had to call them up and remind them that FCC policy mandates one free CableCARD per household to get them to manually remove the charge. Chris says, “If you have an M-Card, check your bill. If you don’t have an M-Card, request one from Comcast and save yourself $21.48 per year… they’re already getting enough of your hard earned money.”
By 6.9.08
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Costa Mesa may follow L.A.’s lead and sue Time Warner Cable for shoddy service, too. [Broadcast Newsroom]
Reach Time Warner Cable Executive Customer Service
By 6.6.08
203-351-2221 connects you directly to Time Warner Cable’s executive customer care division. Jeff Simmermon, Time Warner’s Digital Communications Director, sent this number to us himself. What a good example for other companies to emulate!
Robbers In Comcast Unforms Break In, Demand Money, Shoot, Then Flee In Comcast Van?
By 6.4.08
A Baltimore area man was hospitalized with non-life threatening injuries after two men broke in to an apartment, demanded money and then shot him before fleeing in a Comcast van, according to police. Officials have not yet determined whether or not the men work for Comcast, and calls to Comcast by WBAL radio and the AP were not returned.
Comcast To Test New And Improved Methods For Throttling Internet Traffic
By 6.4.08
Comcast says that it will experiment with a new method of managing traffic to thousands of customers in Chambersburg, Pa., and Warrenton, Va. The new method will not target file-sharing, but would focus on individual heavy Internet users – no matter what they are doing, says the Philadelphia Inquirer.
Time Warner Cable: "Why Do You Feel Like You're Being Double Billed?"
By 5.30.08
Reader Dave is not having a good day. Time Warner Cable is being spectacularly unhelpful. First they changed the name of his company to his wife’s name. Then they double billed them. Then they sent a guy out to his house to physically disconnect his internet. Then another guy came to disconnect someone else’s cable and disconnected Dave’s instead. Finally, while he was trying to fix the double billing issue he got a TWC CSR that kept asking him why he “felt” like he was being double billed. What a mess!
UPDATE: Comcast Responds To Yesterday's Article, Waives $1.99 Fee
By 5.30.08
If you read our story “Canceling HBO Costs $1.99 But Canceling Comcast Is Free, Which Do You Choose?” you should remember Jonathon who was trying to cancel his HBO with a Comcast online CSR that was offering very little help. Jonathon wrote back to us to let us know that after our story ran he received a call from a Comcast supervisor who apologized and said that the online CSR did in fact have the authority to waive the $1.99 fee. Jonathon’s letter, inside…
By 5.29.08
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585-756-1119 is the number to reach Time Warner Cable Level 3 tech support for people living in the vicinity of Rochester, NY.
Cable: The Worst Deal Of The Decade
By 5.24.08
The price of everything in the telecom world has fallen over the past decade, except for cable. Cable is now 77% more expensive than it was ten years ago, an increase that dwarfs the rate of inflation and makes telecom executives salivate. The Times looks with pity on all of us who splay our wallets wide for the industry, and asks if there’s any salvation other than à la carte pricing.
By 5.20.08
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Comcast has defended its BitTorrent blocking by saying it only does it when network congestion is high, but a new study finds that they’re doing it basically all the time. [The Inquirer]
Two Dragracing Comcast Vans Cause Accident That Seriously Injures 3-Yr-Old Girl
By 5.14.08
According to WAFF in Huntsville, Alabama, last weekend 2 Comcast Cable vans were racing each other at speeds of over 75mph which caused an accident that put 3-year-old Kayleen Smith (pictured left) on life support. Now Kayleen is off life support but remains unconscious. Details, inside…
Verizon Infuriates Baseball Fans With "Misleading" Blog Post "Announcing" MLB Extra Innings On FiOS
By 5.2.08
Back in February of this year, Verizon posted the following message titled “MLB Coming to FiOS, Mom and Apple Pie Rejoice!” on their Policy Blog:
Charter Cable Gives Free Porn To The Mentally Handicapped
By 4.30.08
Consumerist Forums reader “1gunit” discovered free porn while channel surfing on his new HDTV. It began when a strange program appeared that started to automatically fast forward itself through what was some presumably boring dialogue. When the program began to play at normal speed, “1gunit” realized he was watching someone else’s “On Demand” porn. How did this happen? His letter, inside…
How To Get $90 Off Your Comcast Bill
By 4.29.08
Reader Matthew just cut his Comcast bill in half with a single phone call. He received a flier from one of Comcast’s competitors that boasted a much better price than the $175 per month he was paying. When he called Comcast and told them about the better rate, he was swiftly transferred to “customer retention” which must be a place of magical wonderment because by the time he got off the phone his Comcast bill had been reduced by $90. How did he do it? His letter, inside…
