When Consumerist reader Andy canceled his Time Warner Cable service back in November he expected to get a small refund. But he got more than he bargained for: a bounced check fee, followed several months later by bills for service he no longer had. [More]
A month after Univision first pulled its programming from Charter-Spectrum as the result of a contract dispute, the two sides have agreed to kiss and make up — for the time being, anyway — to prevent any further channel blackouts. [More]
A number of great business tycoons — like Bob Belcher and James McGill, esq. — have lived where they work, so why shouldn’t Comcast’s favorite son, CEO Brian Roberts, take up residence inside Kabletown Tower? [More]
Charter-Spectrum customers now have access to TV networks owned by Univision, after a judge granted the cable company’s request for a temporary restraining order against the media company, effectively ending the blackout that started Tuesday night. [More]
With the FCC officially dropping set-top box reform from its agenda, the best we can hope for is a gradual shift toward app-based access to pay-TV programming. Comcast and Roku helped nudge things an inch in that direction today, announcing an Xfinity TV app that comes with as many questions as it does benefits. [More]
As cable packages have ballooned in both volume and price over the years, a growing segment of consumers has demanded options for unbundled, choose-your-own-channels cable. So far, those cries have gone largely unheard, except for a few streaming, internet-based options. However, it seems the à la carte option has a growing fan base clamoring to be heard: small cable companies themselves. [More]
There’s a contract dispute afoot in the Nutmeg State. Cable company Optimum has been unable to reach a retransmission agreement with the Hartford CBS affiliate, and as a result, thousands of Connecticut residents are left without access to the news and shows they’re paying for but can’t watch. It’s an irritatingly common story, but this time there’s a wrinkle: The cable company is still directing its customers to watch the network… they just want subscribers to do it online, instead. [More]
Were you hoping to catch the big game on Sunday night between the Green Bay Packers and the Detroit Lions on NBC, a game that has major playoff implications? Or perhaps you wanted to settle down and tune in while some Real Housewives stars throw wine at each other on Bravo? If you’re one of 16 million or so Charter Spectrum customers, your plans might be foiled by a contract dispute between the cable company and NBCUniversal. [More]
At this point, it’s a hoary old saw that sports networks and broadcasts of live sporting events are one of the main reasons your pay-TV bills continue to rise. We all kind of “know” that sports are expensive, and that the costs come through to everyone else… but as millions of dollars in charges and fees become billions, are consumers and viewers going to stick around? [More]
With services like DirecTV Now, Dish’s Sling TV, and PlayStation Vue proliferating everywhere, it seems as if finally the age of the cord-cutter is going mainstream. A subscriber who cuts out their pay-TV service could see their bill drop by $50 or $100 in a month — but does that mean your cable company is losing that much revenue from you? One major industry analyst thinks it’s not even close. [More]
Back in February, Ann chose to keep her business with Time Warner Cable when the company dangled a free $300 prepaid gift card in her face. Fast forward to November and she’s still waiting for the card, like hundreds of other customers who stuck with the company or switched to the pay-TV provider. So what’s the deal? [More]
Between the FCC’s efforts to reform the set-top box market and the cable industry’s thinly veiled threats of litigation — not to mention divided opinions on the issue on Capitol Hill — the old cable box is a big topic of conversation these days. And while much of the focus has been on the billions of dollars the cable and satellite companies make from monthly lease fees on these devices, we’d like to hear from people who have had to go toe-to-toe with their pay-TV provider over their set-top boxes. [More]
In an era when everybody and their grandmother seems to be launching their own proprietary subscription streaming service, something about Hulu seems almost quaint. The platform is jointly owned by three giant media companies, and therefore is almost a pre-bundled service that actually carries programming from all of them. And eventually — but not quite yet — you can make that four.
It’s been nearly six months since the FCC first proposed doing something about the cable set-top box market. Since then, the White House and Congress have both had their say about it, while all along the cable industry has been lobbying and complaining incessantly. But behind all that, the FCC and the industry are at least talking to each other to try to hash out what the future could look like. Unfortunately, if industry gets its way, that future could leave a lot of consumers’ favorite features behind their TV providers’ big fat “pay me” gates.
Last year, Disney CEO Bob Iger suggested that one day ESPN could go the way of HBO Now and other premium cable channels by offering a streaming option available outside current cable packages. That day is reportedly coming sooner rather than later, but it might not include anything you actually want to watch. [More]