This month is the first in which student loan borrowers enrolled in the Department of Education’s Public Service Loan Forgiveness program were expecting to see their student loan tab cleared. But that’s not happening for some borrowers after learning they were never actually enrolled in the programs, despite assurances from the companies servicing their debts. [More]
borrowers
Student Lender, Debt Collector To Refund More Than $3.5M To Borrowers
By 9.18.17 — Updated: 9.19.17
Two months after private student loan lender National Collegiate Student Loan Trust came under scrutiny amid reports that the company, along with its debt collector TransWorld, filed illegal student loan debt collection lawsuits against defaulted borrowers without citing proper or correct paperwork, federal regulators have ordered the companies to pay $21.6 million in refunds and penalties, and revise their collection practices. [More]
Major Student Loan Company Accused Of Overcharging, Delaying Forgiveness For Some Borrowers
By 8.23.17
A student loan servicing company that handles accounts for millions of borrowers nationwide now stands accused of preying on people in a federal program that forgives the loans of borrowers who work in public service and education jobs. [More]
Federal, State Agencies Accuse Ocwen Of Mortgage Errors, Illegal Foreclosures
By 4.20.17 — Updated: 5.9.17
We may be years removed from the robo-signing, foreclosure free-for-all that ensued following the collapse of the housing market, but mortgage servicers continue to screw things up. Today, federal and state regulators sued one of the nation’s largest home loan companies, alleging widespread errors that caused borrowers to lose money, and in some cases their homes. [More]
Navient Claims It’s Under No Obligation To Help Student Loan Borrowers
By 4.3.17 — Updated: 5.10.17
Navient, the largest student loan servicer in the country, is here to simply collect your monthly education loan payments, not help you find ways to more easily afford those payments. [More]
More Than 1.1M Federal Student Loan Borrowers Entered Default Last Year
By 3.15.17 — Updated: 5.10.17
With the cost of college tuition continuing to increase, it likely comes as no surprise that more borrowers are finding themselves in default. In 2016 alone, 1.1 million borrowers entered default for their federal student loans. [More]
Some Student Loan Borrowers Improperly Denied Payment Assistance
By 11.1.16
Each year, more than five million student loan borrowers are better able to manage their debts thanks in part to government-based loan repayment plans. But yet another report has found that not all students qualified to participate in these income-driven repayment plans are able to, though at no fault of their own. [More]
NJ Student Loan Agency Tells Staff To Only Offer Help When Explicitly Asked
By 7.28.16
You probably wouldn’t be surprised to learn that your cable company has perks or discounts it will only reveal when asked, but you’d hope a government agency wouldn’t deliberately hide a program intended to help families struggling to pay off student loan debts of a deceased loved one. [More]
Banks Trying To Attract Customers With Products To Reduce, Repay Student Loans
By 6.22.16
With student loan debt in the U.S. now well beyond $1 trillion, everyone seems eager to get into the debt-reduction business. Some cities will pay down your debt if you move there, while a growing number of employers are making loan payment contributions part of the benefits package. Now some financial institutions are dangling the debt-reduction carrot in front of potential customers — but should you bite? [More]
4 Ways To Avoid The “Student Loan Tax” Scam
By 6.6.16
Being on the hook for thousands of dollars in student loan debt is pressure enough for most people. They shouldn’t also have to worry about being taken advantage of by “student loan tax” fraudsters in what appears to be the latest iteration of the IRS impersonation scam. [More]
Two Payday Lenders Agree To Pay $4.4M In Fines, Release Borrowers From $68M In Loans, Fees
By 1.5.16
Federal regulators continued an ongoing crackdown on deceptive payday loan players by reaching a multimillion-dollar agreement with two lenders to settle accusations they illegally charged consumers with undisclosed and inflated fees. [More]
7 Things We Learned About Federal Student Loans & The Companies That Profit From Them
By 12.11.15
Fifty years ago, Congress created the federal loan program as a way to help Americans realize their dreams of a better life through higher education. While millions of students have no doubt benefited from the program, millions of others have found themselves burdened by mountains of debts, fielding calls from debt collectors and loan servicers, and watching as their paychecks are whittled down by garnishments. Today, seven million former college students are in default with a record $115 billion in federal loans. While those figures may be oppressing borrowers, it’s providing a stream of income – and profit – for companies contracted by the government to collect payments from debtors. [More]
Lending Startups Use Borrowers’ Smartphone Behavior To Decide If They Are Creditworthy
By 12.1.15
The wallet-sized – or larger – smartphone constantly tethered to your hand may often be seen as your connection to the outside world. Each time you surf the web, connect with friends, make purchases and check your bank account, it’s collecting mountains of data about you. And that data could soon be analyzed to determine if you’re creditworthy. [More]
Wells Fargo Reportedly Under Federal Investigation Related To Student Loan Servicing
By 10.9.15
According to a new report, Wells Fargo is the latest big-name bank to be scrutinized as part of the Consumer Financial Protection Bureau’s ongoing investigation into student loan servicing practices.
[More]
Citigroup Facing Federal Investigation Into Student Loan-Servicing Practices
By 8.3.15
Just last month federal regulators announced that an ongoing probe into potentially unscrupulous student loan-servicing practices resulted in nearly $18.5 million in refunds and fines from Discover Bank. Now, regulators appear to have Citigroup in their crosshairs, as the financial company announced it was party to an investigation. [More]
Former Corinthian College Students Seek To File $2.5B Claim Against Bankrupt For-Profit Operator
By 7.23.15
Former students of now-defunct for-profit education chain Corinthian Colleges continued their fight to recoup the money they spent on classes at the company’s Heald College, WyoTech or Everest University campuses, filing a $2.5 billion claim against the bankrupt educator.
[More]
Discover Bank Must Pay $18.5 Million Over Illegal Student Loan Servicing Practices
By 7.22.15
As federal regulators continue to probe potentially unscrupulous student loan servicing practices, the Consumer Financial Protection Bureau has ordered Discover Bank and its affiliates to pay nearly $18.5 million in refunds and fines for, among other things, overstating amounts due on student loans and failing to notify borrowers of their rights. [More]
Agreement Could Temporarily Halt Legal Action On Loans For Some Former Corinthian College Students
By 7.14.15
Former Corinthian College students left with piles of debt after the company closed its Heald College, Everest University and WyoTech campuses earlier this year are getting a bit more relief, as the Department of Education announced it would temporarily suspend some legal actions related to borrower’s defaulted loans. [More]
