After three robbers strolled up to a Boston burrito spot called Boloco and were caught on camera while stealing the store’s safe, the local restaurant is going to the mattresses and calling on its social media community to solve the crime. [More]
boloco
This CEO Sucks Less: John Pepper of Boloco
By 1.25.06
Lest we leave you unable to eat food at all, we present this letter from John Pepper, the CEO of Boston’s Boloco restaurants (formerly ‘The Wrap’), which is the very model of how to handle a customer complaint, even when a company isn’t going to be able to address the specific complaint. It was sent to us by the pleased recipient.
