After we talked about a bogus gift card site and mistakenly implied that the fellas listed as authors in the source code were involved with defrauding consumers, one of the came forward to clear up the facts.
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Consumerist Investigates: Giftassistant.com Scam?
By 8.23.06
If it walks and talks like a duck, you probably need to lay off the acid. Likewise, Rikomatic’s experience with TheGiftAssistant.com quacks just like a fly-by-night scam.
Customer Says “Flowers by ANOT!”
By 5.19.06
You know, we’re really happy to see a new trend of submissions to tips@consumerist.com: anecdotal customer horror stories accompanied by copies of letters our readers sent to the company and the Better Business Bureau. Don’t get us wrong: this site is very much an outlet for you to rant and then forget, if that’s what you want to do. The word of mouth helps inform our other readers of what kind of service they might be getting when shopping at a company. But simply complaining isn’t what makes a consumerist, really: it’s taking a breach of trust or service to a higher, more official level, trying to raise awareness and achieve resolution.
Customer That U-Haul Hates Sics BBB On Their Ass
By 5.16.06
We just got a great story from David H. concerning a run-in he had with some incompetent assholes at U-Haul. After taking his reservation and promising to let him know the day before when he could pick up his truck, David — like many people who incredulously discover that reservations don’t actually mean that a company will reserve anything for you — discovered that he didn’t have a truck on moving day. Worse, when he finally did get him a truck, it looked like Evel Kneivel had used it to jump over the moon. But the best part of his story is that when David complained, the manager looked him straight in the eye, told David that he “was the kind of customer I hate” then kicked him out of the store, slapping a canceled order fee on his credit card on top of it!
Getting Jacked When Selling Textbooks Back
By 5.5.06
It’s campus book buy-back time which means one thing: tons of students getting screwed over across the nation.
HOWNOTTO: Buy a Laptop
By 3.6.06
UPDATE: Patricia wrote in how she purchased a defective laptop from the Uniwill corporation who didn’t respond to her requests for them to live up to their warranty for on-site service. Even after finally getting through to the repair center and sending her laptop in, it was sent back in exactly the same condition: it powered down whenever a CD was inserted.
