banks

Santos “Grim Santo” Gonzalez

Lost Your Chase Debit Card? You Can’t Get It Replaced At A Branch Anymore

Whether it was due to theft, fraud, forgetfulness, or calamity, many of us have needed to replace our debit cards post-haste. For many JPMorgan Chase customers, that usually just meant popping by the neighborhood branch and getting a replacement in minutes. So why has the bank reportedly ditched this convenient and popular program? [More]

(Misfit Photographer)

Sen. Cory Booker Concerned Over Hefty Overdraft Fees, Seeks Info From Top Banks

Each year, banking customers spend an estimated $32 billion on overdraft fees. While many banks have modified their policies regarding the costly fees, recent reports found those changes aren’t enough to protect most consumers. Now, in an effort to add to those protections, one lawmaker is pressing banks for more information on their policies. [More]

Man Trapped Behind Bank ATM Passes Notes To Customers Pleading For Help

Man Trapped Behind Bank ATM Passes Notes To Customers Pleading For Help

What would you do if you were withdrawing cash from the ATM outside your bank, and received a note pleading for help along with the receipt? That scenario played out in Texas this week as a man sent to change a lock behind a Bank of America ATM instead locked himself inside without his phone, and had to plead for help from what we’re guessing were some very confused bank customers. [More]

Adam Fagen

AGs Blast Financial CHOICE Act, Urge Congress To Reject Proposed Bill

With legislation to roll back consumer protections and gut the Dodd-Frank Wall Street Reform and Consumer Protection Act expected to be discussed by the House as early as this week, several states are urging lawmakers to reject the legislation. [More]

Adam Fagen

Feds Shut Down Guaranty Bank, Closing Branches In Walmart, Kroger Stores

Last week, the Office of the Comptroller of the Currency shut down Guaranty Bank, which also did business as BestBank. While the shutdown and transfer process is supposed to be relatively simple for bank customers, they’re facing long lines at the remaining banks. [More]

eyetwist

Most Americans Favor Payday Loan Reforms

Despite claims from the payday loan industry that Americans don’t want reforms intended to prevent borrowers of these short-term loans from falling into a revolving debt trap, two new reports show that most people do think it’s time to rein in payday lending and provide more affordable loan options for borrowers in need.  [More]

Some TCF Bank Customers Report Issues Accessing Deposits

Some TCF Bank Customers Report Issues Accessing Deposits

Some TCF Bank customers woke up Monday to find their accounts contained less money than they should have after the bank experienced what it calls “processing delays.”  [More]

the-specious

Wells Fargo Customers Won’t Need A Card To Get Cash At ATMs Anymore

Can’t be bothered to carry a debit card, but need some cash on the go? Not a problem for Wells Fargo customers with smartphones, as the bank is rolling out its cardless technology at all of its roughly 13,000 cash machines. [More]

Adam Fagen

Citizens Bank Glitch Makes Direct Deposits Disappear, Leaves Bills Unpaid

Citizen Bank customers expecting to see their paychecks added to the balance of their accounts Friday morning were disappointed to find that wasn’t the case: A glitch in the bank’s system prevented paychecks and other direct deposits from being processed.  [More]

Mike Mozart

Lawmakers Urge In-Depth Review Of Santander Bank’s Practices After Discrimination Allegations

Santander Bank has faced a number of issues in recent years, from an investigation into its auto loan business to receiving a $10 million fine over alleged illegal overdraft practices. More recently, the company received a failing grade from regulators when it came to its community lending business, prompting lawmakers to condemn the bank’s alleged discrimination and urge federal banking regulators to review the financial institution’s practices. [More]

Trail Of Cash Leads Police To Bank Robbery Suspect

Trail Of Cash Leads Police To Bank Robbery Suspect

Forget a trail of bread crumbs, police said all they had to do to nab a bank robbery suspect was follow the literal trail of money he left behind. We would like to welcome you, sir, to the You Have Only Yourself To Blame Hall of Fame. [More]

myfuture.com

Don’t Use Your ATM Card During A Bank Robbery Unless You Want To Get Caught

There are crimes that stymy, mystify, and otherwise confound veteran detectives for decades. And then there the crimes that are almost too easy to solve, thanks to the overly helpful, not quite so bright criminals that commit them. Like the would-be bank robber in San Diego who demanded money from a bank teller, but not until after he’d swiped his ATM card, providing the bank with everything needed to identify him. [More]

James Callan

Retailers Ask Congress To Please Not Roll Back Dodd-Frank Debit Card Reforms

Both the banking industry and conservative lawmakers are hoping that the incoming Trump administration will agree to repeal the 2010 Dodd-Frank Financial Reforms, but many in the retail world are calling on Congress to retain at least the portion of the law involving debit card transactions. [More]

Bank Overdraft Policies Have Improved, But Not Enough To Protect Most Consumers

Bank Overdraft Policies Have Improved, But Not Enough To Protect Most Consumers

Over the years, banks across the country have modified their policies regarding overdraft fees to comply with federal regulations — including requiring consumers to opt-in to the costly protection. Despite this, account holders spend nearly $32 billion each year on the fees. And according to a new report, that likely won’t end anytime soon, as most large U.S. banks continue to charge high, sometimes exorbitant overdraft fees.  [More]

Woman Returns $380 Bank ATM Spat Out Of Deposit Slot Instead Of Pocketing It

Woman Returns $380 Bank ATM Spat Out Of Deposit Slot Instead Of Pocketing It

When there’s free money involved, there’s always going to be the temptation to take it, even if you know it’s not right. But yet another good consumer has done an honorable deed, this time by returning almost $400 that unexpectedly shot out of a drive-thru bank ATM. [More]

Did Morgan Stanley Advisors Push Customers Into Unneeded Loans?

Did Morgan Stanley Advisors Push Customers Into Unneeded Loans?

If we’ve learned anything from Wells Fargo’s recent fake account fiasco, it’s that high-pressure sales tactics can lead to unethical and sometimes illegal behavior. But did similar sales quotas and incentives lead Morgan Stanley employees to push customers into unneeded loans? That’s a question regulators in Massachusetts aim to answer.  [More]