Costco, Citibank, Visa, and all of the companies’ customers had plenty of notice that the warehouse club’s store-branded credit card would be switching from American Express to a Citi Visa card. The transition didn’t go very smoothly for some members, but everyone assumed that the transition-related problems would be over by now. Nope. Some customers received cancellation notices at the end of last week, and are now very confused. [More]
Nestled deep in the text of the lengthy contracts for most credit cards and bank accounts are little clauses that not only prohibit harmed customers from suing their bank or card issuer, but also prevents them from banding together with similarly injured consumers to argue their dispute as a group. In October, the Consumer Financial Protection Bureau announced it would consider limits on these clauses, but now the banking industry is trying to use its leverage with D.C. lawmakers to shut down that process. [More]
We’ve told you before about Comcast not really paying attention to the payments it receives — like the woman who accidentally sent them her rent check and found that it had been deposited in the cable company’s account — but here’s a story of a man who isn’t even a Comcast customer but found that $500 had been taken out of his bank account anyway. [More]
Sometimes, our mailbag reads like some kind of reality-based personal finance version of the Penthouse Forum. “I never understood why people are so angry with big banks,” our readers type, “until one of those horror stories happen to me.” That’s sort of what happened to Kestris. She and her husband are longtime Bank of America customers who never really had any problems with the bank. Until they did. It was a big one: when they withdrew their rent from an ATM, the machine made bill-counting whirring noises, but dispensed no cash.
Jason began his holiday weekend with an unpleasant surprise. When he checked his bank account on his iPad, he saw that it was overdrawn. It was overdrawn by a lot. More than two thousand dollars. Jason hadn’t made any huge withdrawals from his account, and neither had any other authorized person. Was he the victim of identity theft? Fraud? ATM skimmers? How could someone take out money that wasn’t there? It turns out that it was quite easy: it just required a one-digit error in the account number.
A Texas widow and her family have filed a lawsuit against JPMorgan Chase and others, alleging that their efforts to refinance their mortgage with the bank only resulted in foreclosure, heartache and her husband’s fatal heart attack.
For two years, a family in Washington state has been waiting for Bank of America to get its act together and finally figure out whether it’s evicting them or whether it’s going to adjust their mortgage.
Consumerist reader Josh is currently staring at a depleted checking account — and it could be several weeks before it’s back to looking healthy again — all because his mortgage lender screwed up some paperwork.
Need another reason to make the move to paperless bank statements? How about the fact that one of the nation’s biggest banks managed to send thousands of its customers’ statements to the wrong people?
A Washington state couple with tens of thousands of dollars in their Chase checking, savings and retirement accounts recently came home to find a letter from the bank telling them that, oh, by the way, your accounts are now frozen.
Ever since the housing bubble burst, we’ve run a number of stories about homeowners who had been told the only way they could qualify for a loan modification was to stop paying their mortgage for a few months, only to end up in foreclosure because the lender had no record of a modification application. This is not one of those stories, though the ending is the same.
Bank Of America Gives Same Account Number To Two Customers, Deposits $30K In Social Security Payments To The Wrong One
While Bank of America may have millions and millions of customers, one would think that having 10-digit account numbers would allow the bank to have billions of customers without duplicating a number. But this is BofA, who not only managed to have two customers with identical numbers for two years — depositing $30,000 of Social Security payments into the wrong account during that time — but who also shrugs it off by saying this “does happen occasionally.”
An unemployed single mom in Orlando either managed to overdraft nearly $3 million from her accounts at Bank of America or the bank’s computers went haywire and mistakenly debited each of her three accounts to the tune of around $900,000. Regardless, the woman says BofA is attempting to close those accounts, leaving her and her family in dire financial straits.
Looks like banks are really bad at more than just home foreclosures. A woman in Tacoma, WA, was left car-less after Wells Fargo had her vehicle repossessed, even though she owned her car outright.
Jon tells Consumerist had things arranged very nicely with his credit card from Citi. He would use his credit card for purchases, then pay the balance off at the end of every month. He set up his account to auto-debit the credit card balance from his checking account every month. One month, he paid his balance of more than $3,000 early. The autopay from his checking account went through anyway. Jon would like his money back.
Reader Jeff is now in a situation that we find all too familiar, but most people have never even heard of: Electronic Funds Transfer Error Hell. You see, Jeff bought a camera at Best Buy and something went wrong — causing his debit card to be charged twice. This in turn caused him to overdraft. Now he’s shocked to learn that the process for reversing the charge isn’t as simple as it would be with a credit card.
Bliss Soaps in Seattle is owned by a guy whose family has been making soaps for three generations. The four-year-old business recently had to shut its doors — allegedly over a bank error that froze its accounts during the holiday season. Now there is a goodbye sign on the door and a possible lawsuit pending against Chase.