Jim writes to tell us that he ordered AT&T U-Verse (it’s supposed to be installed tomorrow) and was surprised to find a letter in his mailbox telling him that AT&T had decided to “Limit and/or deny the purchase of products and/or services” based on his credit report.
at&t
14 Days To Return The iPhone, 10% Restocking Fee If Box Is Opened
By 6.27.07
If you’re planning on buying an iPhone, make sure you won’t have buyer’s remorse because if you do, it’ll cost you 10%. AT&T has released a PDF of “pre-purchase understandings” that read like warnings:
iPhone Rate Plans Revealed
By 6.26.07
Apple has posted the rate plans for the iPhone and a few reader questions have been answered.
What Is The "Federal Subscriber Line Charge?" And How Can I Buck It?
By 6.26.07
Tucked into your landline phone bill is probably a very official looking fee called the “Federal Subscriber Line Charge,” but did you know it doesn’t go to the federal government?
The Onion Reveals iPhone's Hidden Features
By 6.25.07
The Onion skewers the iPhone’s “most highly anticipated features:”
AT&T Draws Wrath Of iPhone-Seeking Alaskans
By 6.24.07
AT&T will leave Alaskans eager for an iPhone out in the cold. The telecom provides services to the 48 contiguous states and Hawaii, but not Alaska. The free-minded state isn’t taking the slight lightly. The Anchorage Daily News has issued a call to committed adventurers: Go South, Young iPhone Seekers!
Buy a plane ticket to the nearest AT&T or Apple Store (at least $350 to Seattle) and misrepresent oneself as a Washington resident. Get ready to pay sales tax for the phone plus a yet-unknown amount for the service plan. Or find a friend in the Lower 48 to do the misrepresenting, in which case shipping runs $1.48 to $16.25.
How to keep AT&T’s nosy location-tracking network from disconnecting you after illicitly acquiring your precious, precious iPhone, after the jump…
$175 Fee If You Cancel iPhone, Even Though You Paid Full Price
By 6.22.07
You better frickin’ like your full-price iPhone because if you don’t, AT&T plans on charging you the full $175 early termination fee, even though the phone’s cost isn’t at all subsidized under a long-term-agreement.
AT&T Giving Consumers The Runaround Over Secret $10 DSL
By 6.20.07
AT&T is required to offer a $10 DSL option to those consumers who are in AT&T’s 22 state coverage area and who have not previously subscribed to AT&T DSL. This requirement is part of concessions made to the FTC so that AT&T could merge with BellSouth and take over Cingular.
AT&T Cold Calls You, Demands 4 Digits Of Your SSN, Disconnects Your Phone
By 6.20.07
Dustin paid the price for following Consumerist’s advice and never giving personal information to people who call and claim to be from your phone company or your gas company or your bank. Someone called Dustin claiming to be AT&T and demanding that he confirm the last 4 digits of his SSN. Dustin honestly thought, as we would, that it was a meth-addict trying to get his SSN.
AT&T's Secret $10 DSL
By 6.18.07
As part of a concession made to the FCC in order to get its mitts on BellSouth, AT&T is required to offer basic DSL for $10 a month to its entire 22 state coverage area for a period of 2 years.
AT&T's New Copyright Protection Plan: Read Everyone's Data!
By 6.16.07
AT&T has announced a plan to keep pirated content off their network by peeking at everyone’s data to see if it contains copyrighted material. The plan, which the telecom somehow claims will “not violate user privacy,” will only target repeat offenders.
At Launch, iPhone Only Available At Apple.com, Apple Stores, And Select AT&T Stores
By 6.13.07
Don’t go looking for the new iPhone at any ol’ AT&T store come June 29th, it will only be available through Apple.com, Apple stores, and certain special AT&T outlets, according to an AT&T memo we received.
The New AT&T: Fixing Our Mistake Is A Courtesy To You, And We'll Only Do It Once
By 6.8.07
Whoever writes the scripts that CSRs are required to spit out has extremely poor social skills. When your company screws up someone’s billing, then shuts off their phone and tries to charge them a fee, that’s your mistake. Fixing it is not “a courtesy.” It’s also not a “one-time courtesy.”
How Can I Get Comcast To Match AT&T's Offer?
By 5.29.07
I’ve tried twice before, and I know the general idea is to keep calling/chatting back and get a new person. This time, however, it seems as if they are all sticking to their reading points.
Let's All Learn Some Cellphone Acronyms
By 5.25.07
Let’s face it. Cellphones are here to stay and you need to know a little something about how they work if you’re going to know which one is right for you. Over at Yahoo! they’ve got a list of some cell phone acronyms that you could learn, thereby increasing your knowledge of the world around you. We know most of our readers are pretty well versed in everything cellphone, but its still worth taking a look.
The Most Painful Way To Cancel Your AT&T DSL, Ever
By 5.16.07
If you also suffer from this travesty of service, here’s how to get out of your contract:
Cingular Charging Me $349.99 For Phone I Already Returned
By 5.14.07
Chris exchanged his messed up Blackjack with Cingular (now the new AT&T) under warranty replacement. Now Cingular (now the new AT&T) can’t find the phone that he sent back and keeps trying to bill him $349.99 for it. Repeated calls to customer service are unsuccessful and provide contradictory information.
Cingular Admits Store Salesmen Add On Features You Didn't Ask For, Just To Make More Commission
By 5.11.07
Matt’s voicemail stopped working so he called up Cingular to get it fixed, and while he was there he had them check out the rest of his account to make sure everything was ok, but they found something disturbing.
