If our readership understands anything, its fanatical devotion to one product and an almost equally fanatical need to make stores follow their own policies. That is how Tom got in serious trouble with the employees of his local Walmart. Or did the local Walmart’s employees get in trouble with Tom? Walmart promises to price-match local competitors, including the prices with loyalty cards. Except, apparently, when it comes to Pepsi. For Tom.
What should you do when you witness someone abusing someone else, but you’re in a retail establishment and the management won’t help you? While eating at an Eat’n Park last week, Myriad claims she watched a young woman repeatedly kick the elderly lady sitting with her, and when Myriad tried to intervene the girl threatened to punch Myriad in the face. Myriad says the manager refused to cooperate, only repeating that he knew the girl and that she was “very nice.” [More]
Ray wanted his happy hour discount at a Sonic in Colorado, and wasn’t about to settle for paying more than double the $3.40 he thought he owed. Although his receipt read 4:11, meaning happy hour was over, Ray correctly insisted Sonic’s clock was fast. But the restaurant wouldn’t budge on the price and Ray ended up leaving in handcuffs, touching off a yearlong legal battle. [More]
Beth didn’t feel like showing her receipt to a New Jersey Best Buy employee who approached her as she left the store on Black Friday. [More]
Earlier this week, a group of 70 law professors from universities across the country released a 16-page Statement of Support (pdf) detailing why they’re in favor of the proposed Consumer Financial Protection Act. You can read the statement yourself via the link above, but we’ve summarized them below.
Courtney had some questions about an order she wanted to place with Jansen Medical Supply of Houston. Their website offers large discounts on medical equipment and chairs that automatically dump grandma on the floor when it’s time for her to leave. What they don’t offer, however, is answers. Courtney found out the hard way, and we’re not sure but we think she’s been banned from ordering from them. Well, unless she disguises her voice and calls back.
A 20-year-old in Aloha, Oregon, called 911 on Memorial Day to complain that he wasn’t given the orange juice he ordered. While he was on the phone describing this emergency, a McDonald’s employee also called 911 to complain that the 20-year-old was blocking the drive-thru. And somewhere in the city, a kitten died in a tree fire because the emergency lines were all tied up. UPDATE: We’ve located the audio of both calls.
Sears' New 'Secret Eavesdropping' Phone Technique Improves Customer Service, But Totally Freaks Out Other Sears Employees
It looks like Sears has finally figured out a way to ensure good customer service for home deliveries. Unfortunately, this method induces extreme paranoia in other Sears employees. The woman referred to as “Delivery” in Jason’s retelling below will probably never trust another coworker again.
We don’t know what the hell happened with this customer service situation, but somehow the CSR for Vonage decided that when Sarah abruptly hung up on him, she agreed by default to a service cancellation and $92 cancellation fee. That sounds like the kind of angry-CSR “mistake” that can be fixed with a second call—but according to the next CSR Sarah spoke to, that’s just Vonage policy. What?
American Airlines and the FAA are still arguing over the MD-80 debacle that affected 350,000 air travelers. Was it the FAA’s fault for going back on a promise to give American more time? Or was the airline lazy? [WSJ]