Last year, George purchased an Electrolux refrigerator from HH Gregg. Just barely a year after the first anniversary of his purchase, the fridge broke down. After he contacted four separate repair shops trying to find someone to fix it, the search came up empty. No repair tech, no working fridge. But wait! Electrolux contacted him, offering to buy back the fridge for the same price he paid for it. Hooray! But he’s still not satisfied, since the refund doesn’t cover the full cost of getting a new appliance.
For generations of Americans, Sears has simply been where you go when it’s time to outfit your new home. (At one point, you could even order your house itself out of the Sears, Roebuck catalog.) They, and their Kenmore appliances, were trustworthy, reliable, and quintessentially American. Now? Is Sears any of those things?
Waiting for the second repair on her two-year-old fridge, Joyce was surprised to learn that her Kenmore is just an LG with a badge slapped on it. Oh, and no one knows when the new compressor is coming, or whether it’s actually been ordered at all.
Lori’s front-loading Whirlpool washing machine is broken, and has been since the end of November. This would be less infuriating if Lowe’s hadn’t sent six large boxes of the wrong parts to her house, as well as two repairmen who can’t do anything because the correct parts still haven’t shown up. She wrote to Consumerist in what is clearly a laundry-induced rage.