TurboTax sent an email this morning to customers saying sorry for the big server slowdown on April 17th, and pledging refunds to any one who tried to file that day.
apologies
Walgreens Apologizes For Insinuating Reader Might Be Committing Check Fraud
By 4.11.07
Reader DudeAsInCool got an apology from Walgreens and a $20 coupon after submitting his complaint over the hassle he was put through when trying to pay with a check. Somehow the who/what/when/why/where/how of his purchase tripped Walgreen’s check verification service, Certegy, and he had to go through a ridiculous phone call in order to get his check cleared.
Home Depot CEO "Li'l Franky" Apologizes For Wasting Your Time
By 3.16.07
Ok, we know we said we liked those mea culpas, but we’re starting to regret it. Now new CEO of Home Depot Frank “Li’l Franky” Blake is getting in on the act. He’s apologized to Home Depot’s customers after a column on Home Depot’s faults ran in papers across the nation. (We covered it in our Everyone Hates Home Depot Roundup…)
Delta Gives 45-Second Consolation Talk After Crash Landing
By 2.21.07
The talk came after Delta spent 45 minutes deplaning everyone. No wheelchairs for the elderly, no water for the passengers. Delta thinks the passengers are overreacting. According to Delta, “The plane landed and came to a stop at the end of the runway.”
JetBlue Announces Passenger Bill Of Rights
By 2.20.07
• Tripling the size of the group that schedules pilots and stewardesses
Consumer Reports President Apologizes For Infant Car Seat Test Mistakes
By 1.26.07
The President of Consumer Reports emailed a letter today to all Consumer Reports subscribers, explaining and apologizing for publishing an inaccurate infant car seat test. This prompted the magazine’s first ever article retraction.
Pizza Hut Won’t Honor Their Own Apology Coupon
By 11.22.06
Jillian writes in to tell us about a strange experience she had with a local Pizza Hut. After being put on hold for quite some time, Jillian’s husband (being the comedian of the family) told a hilarious joke that had them all in stitches for at least 6 seconds. It was at this exact moment that Matt, manager of the Pizza Hut, picked up the phone. Did Matt want to be let in on the joke? No. No, he did not.
Sony Sorta Sorry For Flaming Batteries
By 10.24.06
“We are sorry for the offense caused by the battery recall…”
UPDATE: We Got Undone Over Threadless
By 5.2.06
We felt so bad about our Threadless behavior that we’re posted our apology twice so it gets full-time, front-page coverage.
