Odds are, if an airline finds a way to charge travelers yet another add-on fee, New York Sen. Charles Schumer will be close behind, expressing his displeasure. This time, the lawmaker has American Airlines’s new Basic Economy fare in his sights. [More]
american airlines
What Is Making American Airlines Flight Attendants Sick?
For months, American Airlines flight attendants have claimed their new uniforms are causing itchy rashes and hives, while the airline and the maker of the uniform have denied any problem with the apparel. Which raises the question: If it’s not the uniforms, then what is making the flight attendants sick? [More]
Delta Air Lines To Provide Diversity Training To All Employees
Between removing unruly or disruptive passengers from flights to denying boarding to travelers with service animals, the way in which airline employees handle tense situations with consumers has come to the forefront. Today, Delta Air Lines announced it would better prepare its employees for these encounters with diversity training. [More]
Group Files Complaint About American Airlines’ Allergy Pre-Boarding Policy
In many cases, airlines will do everything they can to accommodate passengers with severe allergies: from refraining from passing out complimentary peanuts to allowing travelers to board early to prepare their spaces. But one group claims that American Airline’s policies aren’t so accommodating, filing a federal complaint against the carrier. [More]
Company That Makes American Airlines Uniforms Says Controversial Clothing Is Safe
The back and forth over American Airlines’ controversial new uniforms is continuing on into the new year: the company that makes the uniforms is defending the garments against thousands of flight attendants who say they’re causing itchy rashes and hives, asserting that they’re perfectly safe. [More]
To Quell Safety Concerns, American Airlines Execs Try On Controversial Flight Attendant Uniforms
In a move that screams, “See? These uniforms are totally safe!” several American Airlines executives have started wearing the new wool outfits that have led to thousands of complaints from flight attendants who say the clothing is giving them hives and rashes. [More]
Amid Rash Complaints, American Airlines Flight Attendants Want New Uniforms Recalled
After months of many American Airlines flight attendants complaining that their new uniforms are giving them hives, rashes, and headaches, a union that represents the workers is pushing the company to issue a full recall of all the uniforms. [More]
Do Airlines Really Ban Unruly Passengers For Life?
Here at Consumerist, we have seen more than our fair share of stories involving unruly or otherwise disruptive passengers who have gotten themselves kicked off flights for bad behavior. But upon hearing that Delta Air Lines had banned a passenger for life after he was caught on video yelling at his fellow travelers, we had to wonder: What do you have to do to get banned from an airline forever, and which U.S. carriers have such a policy in place? [More]
More Flight Attendants Reporting Issues With American Airlines’ New Uniforms
Although American Airlines previously said issues flight attendants were having with the new uniforms — like causing hives and headaches — were limited to about a dozen people with wool allergies, a union that represents flight attendants says there have now been 1,300 complaints over the clothing. [More]
Multiple Airlines Experience Issues With Reservations After Sabre Systems Glitch
If you’ve been having issues booking flights today, you’re not alone: multiple carriers have confirmed they were affected by a glitch in the Sabre reservation system. [More]
American Airlines’ In-Flight WiFi Love Triangle
While it’s no secret that American Airlines has been working with in-flight WiFi provider ViaSat to offer speedier connections, its current partner GoGo can’t be too thrilled that the carrier has plans to install its rival’s service in about 500 more of its aircraft. [More]
American Airlines Flight Delayed After 2 Passengers Walked Onto Plane Without Showing Boarding Passes
You know that feeling you get when you realize you’ve left the car unlocked overnight? That may be what American Airlines felt like after two passengers were able to walk onto an apparently unlocked plane sitting at Philadelphia International Airport without showing anyone their boarding passes. [More]