Kym’s disabled mother was going to move in with her a few weeks ago. She purchased tickets for her mother and four nieces to fly to Kym’s city from a major hub airport about two hours away from their town. Instead of getting on their flight, the family ended up stuck in the airport for six hours, then had to hire a car service to drive them back home. What happened? Garden-variety airline delay? No, Kym writes: AAA sold her sister standby tickets without letting her know. The stress of the experience has affected Kym’s mother so much that she still hasn’t been able to make the flight.
Global austerity has lead some airlines to chuck first class seats out the air lock.
The Transportation Department has served AirTran a $500,000 civil penalty for repeated failures to accommodate disabled travelers, reports Associated Press. The airline was also cited for not providing adequate responses to customers who complained, and for not properly filing complaints with the government. The biggest issue, however, was that it doesn’t always provide wheelchairs to disabled passengers in a timely manner. AirTran says it’s working on implementing a wheelchair tracking system at its hubs.
Maybe it was Michelangelo and they were afraid he would eat up all the in-flight pizza. A 10-year old girl’s teensy turtle posed enough of a risk to an AirTran flight that the plane was forced to turn around and return to the gate. The girl and her sisters were told they could not get back on the plane with the turtle.
If you’ve ever been part of the mad dash for seats on a Southwest Airlines flight, you might find this video from AirTran funny. In it, mooing passengers race down the jetway while a Southwest employee makes ridiculous jokes. Meanwhile, AirTran serves its assigned-seat passengers Kool-Aid. Wait, now I’m confused about who’s being mocked here.
Here’s a heartwarming email from reader Joy. She accidentally booked tickets from Baltimore instead of Philly and AirTran not only fixed this mistake — they didn’t charge her extra.
The WSJ’s latest “Middle Seat” column is about that holy grail for all internet-lovers — airplane Wi-Fi. It turns out that people love, love, love it… but pay for it? Nah.
The Daily Beast says it has determined which airlines in the U.S. are the safest by comparing the global statistics for the 25 airlines with the best safety records and those with the worst. Which is the safest? The answer may come as a surprise, since this methodology showed that AirTran is the safest national carrier.
AirTran removed a Muslim family and their friend from their flight, had them questioned by the FBI, and then refused to re-seat or rebook them after they were cleared by the FBI.
Airline fees are a controversial topic these days, so we look a look at the fees that airlines were charging and picked the top 3 most and least “fee crazy” airlines. Avoiding fees is hard, so why not try to avoid the airlines that charge them instead?
Forget about those dowdy old-school Olympics. What we need is an international competition to see which airline can suck the most, since everyone is getting so good at it. In the category of Random Rudeness, this AirTran agent and her equally hostile supervisor would have a good shot at the gold—especially since they aimed their hostility at a honeymooning couple.
In a letter signed by 12 CEOs, the US air travel industry has called upon you, their customers, to help them lobby congress. What’s the problem that they need help solving? Oil speculation. Read the letter inside.
Thinking of taking a trip but can’t remember which airlines are bankrupt and which ones are part of Delta? We know it can be difficult—that’s why we’ve put together a little cheat sheet to help you get through this time of uncertainty.
Reader Thomas was waiting for his delayed AirTran flight…. and waiting… and waiting. Turns out that AirTrain never made an annoucement that the delayed flight had arrived and it left without Thomas and a few other passengers.
benpopken: Well let’s kick it up a notch. Let’s say that a guy buys a first-class ticket on AirTran, and then when the steward is asking all the first-class passengers what they want to drink before take-off, he asks for a Grey Goose and cran…
AirTran’s email inside.