No longer distracted by high oil prices, airlines now claim that they’re starting to focus on customer service. Two of them, American and United, think that their biggest issue is dirty planes. Wouldn’t it be great if that were true?
airplanes
Virgin Atlantic Asks Complaint Writer To Be Taste Tester
By 1.28.09
The man who wrote the long, funny complaint letter to Richard Branson about the level of suck on his recent Virgin Atlantic flight has been asked to “come to the airline’s catering house next month, to help select the food on future Virgin flights.” Yeah, we know that it’s a publicity stunt, but an entertaining one. We hope the customer agrees, and hates the new food just as much. In fact, we wish he’d replace Toby Young on Top Chef; the dead hamster line would be a pretty good put-down on that show.
Is This The World's Best Airline Complaint Letter?
By 1.27.09
A disgruntled Virgin Air passenger sent an exhaustive complaint letter to Sir Richard Branson, supported by a series of incriminating photographs. We think it’s safe to say that he did not enjoy the in-flight food—which is surprising, because everybody likes a bit of mustard Richard.
Some Advice: Please Do Not Open The Emergency Exit And Walk On The Wing Of The Aircraft
By 1.21.09
Here’s a little advice for all you impatient people out there. We know its really annoying when you’re towards the middle of the plane and have to wait for all the stupid, slow people in front of you to pick up their crap and get off the plane — but don’t think that you can just open the emergency exit and walk around on the wing of the plane.
US Airways Aircraft Almost Had To Make Emergency Landing Two Days Before Splashing Into The Hudson
By 1.20.09
CNN is reporting that two days before US Airways flight 1549 splashed into the Hudson, passengers on the same airplane say that they heard loud noises coming from the engines and that they were told there might have to be an emergency landing.
There Are Fewer Flights, But They're On-Time!
By 1.15.09
Hey, remember all those chronic unsolvable delays that were threatening to grind air traffic to a halt in this country? It seems that we’ve found something that can really help. A huge global recession.
News Flash: "Shoe Bomb" Jokes Are Not Appropriate Airplane Banter
By 1.7.09
Ah yes, alcohol and planes mix together once again — resulting in three days of jail for one St. Louis man who thinks “shoe bombs” are funny.
JetBlue Passenger Forced To Cover Arabic Shirt Gets $240k From JetBlue, TSA Employees
By 1.7.09
In 2006, Raed Jaer, an Iraqi-born U.S. resident, was forced by TSA officials and JetBlue to cover his t-shirt—it read, “We Will Not Be Silent” in both Arabic and English—before he could board a flight. The airline and the two TSA officials (TSA was not named in the suit) settled out of court last week for $240,000, although JetBlue still denies they did anything wrong, and the TSA says they don’t “condone profiling in any way shape or form.” [More]
By 12.26.08
../../../..//2008/12/26/heres-a-bittersweet-elegy-on/
Here’s a bittersweet elegy on airline travel. [New York Times]
Homeland Security Boss: Before 9/12/01 Hijackings Were "Regular, Routine"
By 12.16.08
BoingBoing’s Joel Johnson recently interviewed departing Homeland Security boss Michael Chertoff — and we all know how much you love “security theater”…
United Adds $800 In Fees To $560 Trip, Loses Customer For Life
By 11.14.08
And let’s not forget the exorbitant booking fee for using miles for one of our tickets. The actual FLIGHT was only $280 round trip per ticket, but with the booking fee TO USE THE MILES TO PURCHASE A TICKET, we wound up paying over $500.
Woman Says TSA Made Her Take Brace Off, Stand On Sprained Ankle
By 10.21.08
A Washington woman says the TSA made her take off her ankle brace before passing through security. Now her sprained ankle is fractured. “Then she made me lift up each foot individually and put all the weight on it. It was incredibly painful,” said Lona Dunlap. According to the TSA website, TSA agents don’t make you take off your brace. Rather, they’re supposed to swab the brace and look for trace explosive elements. The TSA is reviewing video footage and says it takes the allegation very seriously.
By 10.9.08
../../../..//2008/10/09/delta-is-selling-airline-tickets/
Delta is selling airline tickets from New York City to Chicago for $79 each way. You must depart October 11th and return between October 13-14th. [TravelZoo via their Twitter feed]
What It's Like To Be A Flight Attendant
By 9.25.08
“Who would have thought, after 30 years, that we’d be a flying 7-Eleven,” Becky Gilbert, a three-decade veteran of the industry told me during a break in our training session in Fort Worth.
Southwest Never Meant To Apologize To Doctor They Had Arrested
By 9.25.08
In our post earlier today about the 65-year-old doctor who tried to use the bathroom on a recent Southwest flight and was subsequently arrested, we noted that the airline sent him an apology letter and a $100 voucher. That seemed kind of inappropriate for the situation, right? It turns out the letter was never meant for Dr. Madduri and was sent to him by mistake. According to our reader RedwoodFlyer (Sockatume also picked up on it), the letter was actually about him and was sent to all the other passengers on the flight; he was never meant to see it.
Doctor Flying Southwest Tries To Go To Bathroom, Ends Up In Jail
By 9.24.08
A 65-year-old urologist, born in India but living in the United States for 38 years now, was flying from his home in Missouri to a medical convention in Las Vegas on June 26th, 2008. Did you notice that “born in India” detail? Apparently his attempts to go to the bathroom angered and frightened a flight attendant, who wouldn’t tell Dr. Sivaprasad Madduri why he couldn’t use the lavatory (the pilot was using it) and who wouldn’t listen to Dr. Madduri’s explanation that he was taking a medicine that acts as a diuretic. When the plane landed he was arrested, spent the night in jail, and was told the next day to plead guilty and pay $2500 if he wanted a quick resolution.
Continental Confuses California With NYC?
By 9.12.08
[Update: Several commenters have pointed out that “Ontario, CA” actually refers to Ontario, California, which is near L.A. And to be fair to the OP, we’re the ones who misinterpreted Ontario, not her. We’ve updated the post. Also, check out Fly Girl’s insider explanation as to what likely happened.]
Continental canceled one leg of Lesley’s flight from NYC to California without notice—she only discovered it when she went online to check that everything was okay this morning. What’s worse, however, is the alternative flight plan they proposed, which would have her going from NYC to Houston to California and immediately back to Houston to NYC again, depositing her 20+ hours later in Newark, New Jersey—where we presume a gang of Continental employees will be waiting for Lesley at the gate to beat the crap out of her with confiscated water bottles. East Coast hates West Coast, Lesley!
Orbitz Supervisor Plays Hardball With USAir, Gets Them To Rebook Tickets
By 9.11.08
Nicholas had a business trip go bad quickly when USAir canceled a flight and wouldn’t make things right again. His tickets were through Orbitz, and although he had a terrible experience with Orbitz’s first line of CSRs, he eventually managed to find a supervisor who made sure USAir helped solve the problem—even going so far as to let Nicholas secretly listen in on a call with a USAir agent.
