Update to, “Southwest Nearly Lets Liver Transplant Patient Die Because He Wouldn’t Buy 2nd Ticket.”
airlines
Southwest To Liver Patient It Nearly Let Die: Sorry, Here's A Refund For That Extra Ticket
By 1.28.07
Round-Up Of Airline Refund Policies
By 1.26.07
•Northwest Airlines: Two options: Voucher good for one year, less a $25 service fee. Cash refund, minus a $100 fee.
Stranded Airline Passengers Start A Blog; Campaign For “Passenger’s Bill of Rights”
By 1.25.07
- Now things started getting serious. The lady next to me announced she had Diabetes, and began to beg the stewardesses for something to eat. She was shaking uncontrollably, and her husband looked really concerned. Her meds were in her luggage. The stewardesses found an old crusty bagel, and a milk (which she spit out instantly as “spoiled!”).
Eventually the crew took it upon themselves to pull the plane over to an open gate. The airline later apologized and offered passengers a $500 voucher, which is less, we might add, than AirTran compensated the booted toddler’s family. —MEGHANN MARCO
United Continues To Screw Blogger’s Parents Out Of $3000
By 1.25.07
It’s been a series of dips and valleys for Mahesh in his battle with United, and the latest is another disappointment.
In Case Of Death, Use Bereavement Fares
By 1.22.07
Death can strike without warning, making it hard to get a good deal on an airline ticket for the funeral. When this happens, ask your airline about a special “bereavement fare.”
United: Use Your Points or We’re Taking Them Back
By 1.22.07
- “This change makes our Mileage Plus program better for customers who are most loyal to United, reduces our operating costs, and brings our program in line with major competitors,” said Dennis Cary, United’s Senior Vice-President of Marketing.
United Wants To Make Good To Parents Bilked For $3000
By 1.22.07
Looks the blogger whose elderly, recovering-from-surgery parents got bilked for $3000 after United Airlines lost their airlines, is finally catching a break.
Farecast Launches FareGuard
By 1.22.07
Farecast, the awesome future technology airfare prediction site, fully rolled out a new service that lets you lock in low fares.
Virgin America’s Awesome Plane DOT Won’t Let You Ride
By 1.17.07
This is Virgin America’s vision of budget, yes, budget, air travel. And you can’t go on it.
American Airlines Apologizes to Passengers Stuck On A Plane For 9 Hours
By 1.16.07
We hope that apology comes with a check. —MEGHANN MARCO
American Airlines Loves You
By 1.10.07
We love getting tips about nice things happening to good people. No, really. We do. American Airlines misplaced the flight crew for one of our readers’ flights, delaying he and his wife for a really, really long time at O’Hare. Then the magic happened. Without complaining, or contacting American Airlines in any way, Larry got the following email.
United Still Wants To Screw Parents Bilked For $3000
By 1.10.07
Mahesh’s complaint against United bilking his parents for $3000 moves two steps forward, one step back. A United rep called him back:
United Agrees To Right $3000 Wrong
By 1.8.07
United Airlines seems to have apologized and agreed to help refund look into the $3000 Manesh’s parents had to pay extra after United’s ticketing system error lost Manesh parent’s tickets to Sri Lanka.
Get United Airlines Executive Customer Service
By 1.8.07
So you’ve got some intractable issue with United Airlines. You’ve called several times and spoken to supervisors, written letters, and you’re not getting anyway. It might be time to kick your issue up to executive customer service, a team of ninja specialists possessing superhuman complaint resolution powers. Here’s a guy to talk to:
Airlines Sort Of Sucked In November
By 1.5.07
On-time arrivals dipped in November among the major carriers. The on-time arrival rate slumped to 76.4%, down from 80% a year ago. Aloha Air was the most on-time carrier, along with Hawaiian and Frontier to round out the top three. The worst? Atlantic Southeast Airlines, Comair, and JetBlue Airways.
United Airlines Flub Costs Parents $3000, Refunds Only $600
By 1.4.07
Manesh’s parents flew from NE to Sri Lanka, but at LAX, United Airlines (UAL) refused to honor their tickets, saying that had not “been approved, authorized and authenticated.” The family ended having to pay $2860 extra to complete their journey. Apparently, Sri Lankan Air Lines, a United code-share partner, could not find the reservation Manesh’s parents made.
