Sometimes local franchisees of national chains don’t bother with customer service, hoping to coast on brand recognition and adequacy. Then there are franchisees like the Little Caesar’s restaurant near reader John’s bus stop. They didn’t have any pizza ready during the few minutes he had before his bus came, so he left to catch his bus. Someone from the Little Caesar’s chased him down and delivered a pizza to him at the bus stop. We can hardly believe it either. [More]
above and beyond
Jarden Can’t Provide A Replacement Crock-Pot Lid, Can Send You A New Appliance Instead
By 10.2.12
The Crock-pot is a pretty basic kitchen appliance that you may take for granted. Remï’s dad bought her one years ago, and it outlasted most of her other possessions through a series of moves. It was more reliable than the rest of her kitchen stuff, and a reliable source of hot food when the gas company wouldn’t turn her service on. Recently, she knocked her trusty slow-cooking friend off the counter, shattering the lid. Nooo! She contacted the company that made it, wondering whether a replacement lid existed. Her model was too old, but they could send her an entirely new Crock-pot for free. Well… okay. [More]
Alaska Airlines Offers Free Tickets & Miles To Passenger Stung By Scorpion
By 6.30.11 — Updated: 11.7.12
There’s nothing in the Alaska Airlines contract of carriage about arachnid attacks, so when a passenger on board one of its planes was stung by a scorpion, the airline could have easily shrugged it off as one of those crazy things that happen when you’re a world traveler. Instead, someone at Alaska Air realized this was an opportunity to go above and beyond. [More]
Bacon Love Story: A Man, A Dream, A Salted Meat
By 6.26.09 — Updated: 3.28.13
Brooke’s husband, like many sensible people, loves bacon. As a gift, she bought him a subscription to the Bacon of the Month Club. For a few months, they received fantastic bacon and whimsical bacon-related merchandise through the mail, just as promised. Then, suddenly, things went awry in mail-order bacon paradise.
Jack in the Box Employee Provides Great Service, Frightening Company Loyalty
By 5.5.09 — Updated: 5.3.13
I believe that it doesn’t really matter what you do for a living, as long as it fulfills you, and you try your best to be good at it. (But then, I blog for a living, so what do I know?) Kevin had an experience at a Texas Jack in the Box that combined “Above and Beyond” customer service with unusual dedication to a company.
Sprint Sets Up Consumerist Reader Executive Customer Service Hotline
By 5.30.07 — Updated: 5.22.13
Sprint has set up a special phone number directly to the executive customer service queue just for Consumerist readers. [More]
