a rock and a hard place

Chaz Dean

Judge Says Amazon Must Hand Over Names Of Customers Eligible For WEN Hair Care Settlement

Which is more important to you: keeping your personal data private, or the knowledge that a product you purchased is involved in a settlement that may entitle you to compensation? According to a federal judge, the latter is more beneficial to consumers. [More]


Everyone Sees Themselves In This Rage-Filled Customer Service Meltdown Video

Sometimes a picture, story, or video posted online seems so over-the-top that we think that it can’t possibly be real. It has to be a viral marketing ploy, a prank, or somehow involve Jimmy Kimmel. Listening to this recording that purports to be a real customer service call to a home security company, we desperately wanted it to be a hoax…but the court of Internet public opinion has ruled that it probably isn’t. [More]

Stuck Without Refund, Should I Listen To Walmart Or PayPal?

Stuck Without Refund, Should I Listen To Walmart Or PayPal?

J. is stuck between two commercial titans and regular Worst Company in America contenders: Walmart and PayPal. After he returned a defective tablet for a refund, Walmart held on to the money. J. filed a PayPal dispute, and has been told to drop the dispute in order to get a refund from Walmart. PayPal says not to drop the dispute. Who should J. trust? [More]