We love a happy ending. Sam has written in with the good news that Amex was able to get a full refund from Best Buy after they sold him a box of bathroom tiles instead of a hard drive.

Sam writes:

Morning Meg,

One more update, I was contacted by American Express and they were able to resolve the situation and they obtained a refund from Best Buy. I should be seeing that show up on my account in a couple of days. Thanks for the help and I’m glad this story was able to educate some people on how not to get screwed by Big Business.

-Sam

Way to go, Sam! Yay for Amex! Credit cards can offer an additional level of protection from fraud, and this is a great example of that.

PREVIOUSLY: Best Buy Sells You A Box Of Bathroom Tiles Instead Of Hard Drive, Won’t Issue Refund