Nestled deep in the text of the lengthy contracts for most credit cards and bank accounts are little clauses that not only prohibit harmed customers from suing their bank or card issuer, but also prevents them from banding together with similarly injured consumers to argue their dispute as a group. In October, the Consumer Financial Protection Bureau announced it would consider limits on these clauses, but now the banking industry is trying to use its leverage with D.C. lawmakers to shut down that process. [More]
Government Policy
Amazon Sends Me Someone Else’s Order. Why Don’t They Care If I Send It Back?
By 12.2.15 — Updated: 5.25.17
In the midst of all the shopping on Black Friday, Cyber Monday, Giving Tuesday, Wet and Wild Wednesday, Thanksgiving 2.0 For People Who Were Out Of Town Or In The Hospital Last Week Thursday, and Black Friday All Over Again Because Why Not?, there are oodles of Amazon packages landing on shoppers’ doorsteps. In some rare cases, those packages might end up on the wrong doorstep, so why does Amazon not seem terribly concerned about getting those items back? [More]
Google Accused Of Snooping On Students’ Internet Activity
By 12.1.15
Google is one of more than 200 companies that have signed on to the “Student Privacy Pledge,” in which it promises to, among other things, “Not collect, maintain, use or share student personal information beyond that needed for authorized educational/school purposes.” But a new complaint accuses the Internet biggie of breaking its oath and spying on kids’ online activity. [More]
Company Must Pay $1.35M For Claiming Copper-Infused Sleeves Relieve Chronic Pain
By 12.1.15
Slapping on a knee brace or wrapping your ankle might provide a bit of comfort for aches and pains related to physical activity, but who wants to do all that work when slipping on copper-infused compression clothing can take all your pain away? That seems like a simple, easy way to rid yourself of severe and chronic pain and inflammation, you know, if it were actually backed by science. But it apparently wasn’t, and now athletic apparel company Tommie Copper must pay for that little oversight – to the tune of $1.35 million. [More]
Regulators Reportedly Poised To Block Staples, Office Depot Mega-Merger
By 12.1.15
Providing office supplies for commercial businesses could be the final nail in the coffin of the would-be formation of the $6.3 billion StaplesMaxDepot Voltron, with regulators reportedly poised to block the mega-merger next week. [More]
Family Claims “Hoverboard” Scooter Exploded, Burned Down House
By 11.30.15
You’ve probably seen all the videos on Facebook, Vine, and YouTube of people cruising around on “hoverboard” scooters (that don’t actually hover at all, in spite of the nickname). While the product might be a hot item for the holidays, one Louisiana family says their not-actually-a-hoverboard caused a fire that burned down their home. [More]
Report: VW Knew About Fuel Efficiency Discrepancies A Year Ago
By 11.30.15
Earlier this month, Volkswagen announced that an internal investigation into the carmaker’s use of “defeat devices” to evade emission standards in nearly 11 million vehicles worldwide uncovered a second issue: nearly 800,000 cars included understated levels of carbon monoxide emissions and rule usage. But a new report puts the timing of the finding into question, with some sources claiming executives with the car manufacturer knew of the problem more than a year ago. [More]
New Hire At FCC May Indicate More Protection For Consumers’ Privacy Down The Road
By 11.25.15
Government agencies are basically giant businesses: they hire new people all the time, and it’s very rarely news when they do. Occasionally, though, the match of person and position may hint at big news for consumers, as one recent hire at the FCC just did. [More]
AT&T, Verizon Tell FCC That They Should Be Able To Block Texts When They Want To, For Your Own Good
By 11.25.15
Texting isn’t just the purview of teenagers. Bulk texting is a huge business. Sometimes they’re scam spam in about the same category of usefulness as emails from a wealthy Nigerian prince who doesn’t exist, granted, but sometimes they’re useful blasts from businesses or public entities that let a whole bunch of people get useful information quickly in a low-bandwidth way. But what they aren’t, quite yet, is clearly regulated. A case moving through the FCC right now, however, may change that. [More]
Car Dealers Can’t Scream “Zero Down On All Leases” If Most Buyers Won’t Qualify For Deal
By 11.24.15
Car dealers are known for hyperbolic slogans like “Everybody rides!” or “Nobody walks away from our lot!,” but that sort of puffery is a far cry from repeatedly claiming that the advertised lease price includes “Zip, Zero, Zilch — Nothing Down!” only to hide the ugly truth in fine print that most people won’t understand. [More]
Costco Won’t Sell Genetically Engineered Salmon
By 11.23.15
Genetically engineered salmon recently received the stamp of approval from the Food and Drug Administration, but it might have a hard time reaching a lot of customers. Costco has joined the list of major food sellers who say they won’t offer the controversial product to customers. [More]
Emissions-Cheating “Defeat Devices” Found In Additional VW, Audi, Porsche Vehicles
By 11.20.15
The emission-scandal plot continues to thicken for Volkswagen and U.S. regulators. Nearly a month after the Environmental Protection Agency and California Air Resources Board accused the carmaker of including “defeat devices” in an additional 10,000 previously unreported vehicles, investigators for the agency say the number of cars is significantly higher. [More]
Tesla Recalling All Its Model S Sedans Over Seatbelt Issue
By 11.20.15
Tesla is known for their cutting-edge 21st-centry all-electric cars, but today the company is recalling all 90,000 of them over an issue with a much older tech: the seat belts. [More]
Hyundai Recalls 305K Sedans For Brake Light Issues
By 11.20.15
Following someone who constantly “rides the brake,” as they say, can be a frustrating experience. But if that car ahead of you is a Hyundai, it might not be the driver’s fault: the carmaker recently recalled nearly 305,000 Sonatas because the brake lights might stay on, even when the driver isn’t pressing the pedal. [More]
FCC Chair: Video Streaming That Doesn’t Count Against Your Data Caps Is “Innovative” And “Highly Competitive”
By 11.20.15
The FCC’s Open Internet Rule — net neutrality — has been in effect for months now, but that doesn’t mean every question about the ins and outs of who can do what with their network is settled. Far from it, in fact. Some questions, like zero rating, have been hanging out there unresolved all this time. Except now they’re a bit more resolved, and it seems to be totally okay for the time being. [More]
Turkey Talk: What Do Labels Like “Young,” “Fresh” And “Natural” Actually Mean?
By 11.19.15 — Updated: 11.17.16
Whether you’re strolling down the supermarket aisle or perusing online grocers’ offerings ahead of Thanksgiving, you’re bound to see turkeys with a wide range of labels: “young,” “fresh,” “premium” and other distinctions that you may think you understand… but you probably don’t. [More]
Home Depot Continued To Sell 28 Products After Safety Recalls
By 11.19.15
When a product is recalled by the Consumer Product Safety Commission, it becomes illegal for a retailer to continue to sell that item. But Home Depot apparently wasn’t following that rule for the past three years, selling 28 different products after they were recalled. [More]
