Which Retailers Have Changed Their Return Policies This Holiday Season?
There’s mostly good news in the field of returned stuff. Sears made a change that tightens their policy but also simplifies it: instead of a plan where different categories of items had to be returned in 30, 60, or 90 days, now it’s much simpler. There’s a 30-day limit, with some understandable exceptions, like furniture, Christmas merchandise, and mobile phones.
Costco has changed what used to be a famously loose policy: now members have 90 days to return many electronics items, but can return anything else pretty much whenever.
Also, a growing trend is retailers paying return shipping on items purchased online, including retailers in the Gap family, Macy’s, and Saks. Check policies before buying: there may be limits, and some companies are offering return shipping only during the holiday season. Notably, PayPal is doing so as a promotion this year.
Remember that these policies may vary by state if your state’s laws differ. Provide a gift receipt when possible, look for holiday exceptions to normal policies, and don’t fight the crowds on December 26 if a policy states that you have until well into January to bring items in.
2015 Retailers’ Return Policies Compared [Consumer World]
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