Comcast Hits Man With $2,789 Fee For Moving To Area Not Served By Comcast

comcastbillWhen a Tennessee graphic designer decided to move an hour away, Comcast originally told him that he could move his business-class service and even set up an appointment for installation. But when the Comcast installer never showed up, the company finally told the man that (A) his new address wasn’t served by Comcast and (B) he owes the company nearly $3,000 in early termination fees.

“I was just blown away,” the man tells Nashville’s WSMV-TV about the $2,789 in fees from Comcast. “That’s way too much money for somebody like me to be able to pay.”

Comcast told him that he was in a 3-year contract for his business broadband service, and per the business-class terms of service [PDF] he owed a fee equal to 75% of the amount he would have eventually paid over the balance of the contract.

“They kept telling me the same thing,” he recalls. “‘You’re under contract, that’s what the contract says.'”

The former Comcast customer, who said he’d never had any problem with the company until this incident, says he understands that there’s an early termination fee for those who cancel service, but he wasn’t attempting to get out of his contract. He’d tried to relocate his service and he’d been told that Comcast could install service at his new address.

“I didn’t think that was fair, to pay an early termination fee, because I wanted to keep their service,” he explains. “And due to them not offering it in my area, I feel like I was being punished because they don’t offer the service here.”

A rep for Comcast confirmed the early termination fee to WSMV but said there were extenuating circumstances in this case and that the fee is being waived.

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  1. CzarChasm says:

    While Comcast is clearly a scummy company, in this case, it doesn’t seem like they were any worse than any of hundreds of other companies that use low paid initial customer service reps. It almost always takes a dozen calls and escalations no matter who you deal with nowadays.

    I am still going round and round with my electric company because I just moved and I can’t get them to send me a bill. Or even tell me what the bill is going to be.

    • furiousd says:

      I agree, people aren’t generally dumb. They should be treated like intelligent beings if the company finds it necessary to use humans to do the work as opposed to using tech to fill the role. I feel bad for my friends who work in call centers and get yelled at for being unhelpful when they’re not allowed to do much of anything, and hesitant to pass of to a supervisor because they don’t want to have to take calls. People generally aren’t dumb, and after being taught company policy and proving themselves during a probationary period they should be allowed greater flexibility. Continue to monitor the calls to detect fraud, but let people make logical decisions.

  2. furiousd says:

    The press getting involved counts as an extenuating circumstance now?

  3. nomdeweb says:

    > A rep for Comcast confirmed the early termination fee to WSMV but said there were extenuating circumstances in this case and that the fee is being waived.

    “Extenuating circumstances” is code for “uh oh the media got wind of how bad we want to screw this guy over, QUICK, DO SOME DAMAGE CONTROL”

    Comcast needs to die in a fire.