Verizon Wireless To Honor Unintentional Upgrades For Unlimited Data Customers

There are still some Verizon Wireless customers holding on to the unlimited data plans the company killed off in 2012. Over the weekend, VZW accidentally allowed some of these customers to upgrade to new phones without requiring that they switch to a new, shared data plan. In a move that makes the company look slightly less evil, it has decided to honor these upgrades without forcing the subscribers to change plans.

Droid Life spotted the oopsy over the weekend, as VZW customers noticed they suddenly had the option of keeping ye olde planne of data without limits, even when they upgraded to a new device. Some subscribers reported difficulty in getting through the ordering process, but others made it through the glitch gauntlet with new phones that still had grandfathered plans.

When Verizon ditched unlimited plans, it announced that anyone wishing to hold on to their old plans would have to pay full price for a new device. So when VZW realized that this error had occurred on its website, some were predicting that it would cancel the upgrades or give customers the option of keeping the upgrade so long as they switched to shared data plans.

But yesterday the company surprised a lot of people when it announced:

Verizon Wireless will honor those orders that were approved this past weekend, allowing those customers to retain their unlimited plans for the duration of their contract and receive their new device.

Verizon Wireless corrected this software issue today (9/30). The company no longer offers unlimited data plans, and customers who want to retain existing unlimited data plans must pay full retail price for a replacement phone.

Congratulations to those of you who were able to take advantage of this glitch!

[via ArsTechnica]

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