In a letter [PDF] to various attorneys general who make up the monitoring committee for the settlement, Schneiderman alleges that Wells and BofA have failed, in hundreds of instances, to follow the servicing standards set out by the agreement, which include: a prohibition against dual tracking (in which the bank simultaneously negotiates a loan modification while also moving ahead with foreclosure); a requirement that every borrower requesting assistance be assigned a single point of contact; and four separate requirements that dictate the timeline for servicers to respond to customers actively seeking loan modifications.
These timeline standards require:
1) Borrower must receive written acknowledgement of receipt of a loan modification application within 3 business days or receipt.
2) Servicer must notify borrower of all missing documents or deficiencies in the application within 5 business days of receipt of the borrower’s initial loan modification application.
3) Servicer must give borrower 30 days to submit missing documentation or correct a deficiency.
4) Servicer must make a decision on a complete loan modification application within 30 days.
These timeline standards were put in place to minimize the likelihood that a distressed homeowner will lose her home because of delays in the mod process. But Schneiderman says his office knows of a total of 339 violations (210 for Wells Fargo; 109 for Bank of America) of these standards since Oct. 12.
“The five mortgage servicers that signed the National Mortgage Settlement are legally required to take specific, rigorous, and enforceable steps to protect homeowners,” said Schneiderman in a statement. “Wells Fargo and Bank of America have flagrantly violated those obligations, putting hundreds of homeowners across New York at greater risk of foreclosure. I intend to use every tool available to my office to hold these companies accountable under the terms of the National Mortgage Settlement.”
The AG says that if the monitoring committee does not act on these concerns, he intends to sue the two banks, seeking injunctive relief and for the courts to require strict compliance under the settlement.
We’re reaching out to Wells Fargo and Bank of America to see if there is any response to Schneiderman’s allegations.
In a statement to Consumerist, Wells Fargo writes:
“Wells Fargo is committed to full compliance with the National Mortgage Settlement and its associated standards. It is unfortunate that the New York Attorney General has chosen this route rather than engage in a constructive dialogue through the established dispute resolution process. We fully support the rules established under the Settlement and we will continue to provide transparency into the progress we are making to provide relief to consumers. Wells Fargo has helped more than 70,000 homeowners across the country through National Mortgage Settlement Programs and we will continue to do everything we can to help all borrowers, including the New York families described today.”