JC’s child is an aspiring pizzeria owner, or maybe just a 3-year-old who appreciates a cool play kitchen. Whatever the case, the Little Tikes pizza kitchen of his kid’s dreams went on sale at Toys R Us back in October, and he ordered one to be shipped to the local store. Then it vanished. Well, it didn’t vanish, but the kitchen is stuck at “in progress” in the store’s delivery system. JC’s debit card was charged, but where did the toy go?

So my 3 year old really wanted a Little Tikes pizza kitchen. A huge fake kitchen with pizza oven and grill. It went on sale on toysrus.com around Halloween and on Halloween I made the purchase and had it shipped to my local store. The email I received said I should be able to pick up the item in 7-14 days. It is now 11/28 and it is stil “In progress.” ToysRus will not answer my emails and I have been on hold 2 hours on 3 different occasions with no answer from their phone line. They have already charged my debit card! I am going crazy! How can they do business like this! Their website is god awful! I am trying to find a way to get someone’s attention. Twitter and Facebook haven’t done the trick.

Years ago, though not at Christmas time, we heard exciting tales of readers who found success contacting Toys R Us by e-mailing top executives and pleading for help. That’s a promising route if no one on the phone can help JC.

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