While some Motorola customers are upset that they can’t update their phones to the second newest version of the Android operating system, Ice Cream Sandwich, Elise wishes that she hadn’t. The newest system and OS upgrades are making her Droid Bionic run hot. Really hot. She sent along some photos of how the phone seems to be melting itself.
There have been two updates they’ve sent through–a system update and the latest Ice Cream Sandwich update–that have caused the battery in my phone to run at 114+ degrees. This has resulted in the melting of the interior of the phone. I have attached pictures of the most visible damage to my Droid Bionic; however, the camera was not able to adequately show the divots and bubbles in the battery itself caused by the heat. The bottom of the phone also has some melting, though it’s not as extreme as the upper part of the phone (especially around the camera!) and the battery itself.
Motorola does not seem to want to do anything about this. I’ve contacted them and Motorola Support via twitter, and even sent the picture. They have yet to respond in any substantial way–the only I have received as of now was from Motorola telling me to tweet Motorola Support, and that’s it.
It sounds like it’s time to escalate. Elise can try giving the company’s executive offices a call – their number is 1-847-576-5000.