I am a seller on Amazon, and I recently had an incident where one of my buyers received his item late due to the USPS Columbus Day holiday. He filed an A to Z guarantee claim against me, which Amazon granted without even contacting me first to resolve the issue. Now, the buyer has been refunded, and I am out of both the money and the item I already shipped to him.
Upon contacting Amazon, I was told that they will always side with the buyer in cases like this, and basically, I am out of luck. I understand Amazonhas a reputation for providing great customer service, as they have done with me for many years. Apparently, they don’t regard the seller as a customer. I used to spend and sell quite a bit on Amazon, am a Prime member, and even have a corporate credit card account with them. Now, I refuse to do any business with them at all. They lost a loyal customer over a measly $60.
There’s siding with the buyer, and then there’s granting a full refund because something is a few days late. Unless it was something that the customer needed on a specific day–say, a wedding accessory that arrived after the wedding–why does that mean a full refund?