Sometimes local franchisees of national chains don’t bother with customer service, hoping to coast on brand recognition and adequacy. Then there are franchisees like the Little Caesar’s restaurant near reader John’s bus stop. They didn’t have any pizza ready during the few minutes he had before his bus came, so he left to catch his bus. Someone from the Little Caesar’s chased him down and delivered a pizza to him at the bus stop. We can hardly believe it either.

I was out doing some errands, and stopped in at a little caesar’s by my bus stop. I only had 10 minutes before the bus, but when I got there somebody was ordering a bunch of pizzas for an event. She ended up taking each of the pizzas they had ready at the moment. When I inquired whether they had any pizzas ready, the answer was no, but there would be a pizza ready in 4 minutes. After waiting for the previous transaction, I knew I didn’t have much time left, so I declined the wait and walked out to the bus stop.

Just when I could see the bus coming down the street, I heard ‘delivery’ from behind me, and I turned around to see the guy from caesars with a pizza. I tried to pay, but he said he didn’t have change, and not to worry about the cost for the pizza. I’m still kind of floored by the initiative on the part of that person. So, in summary, I got a free pizza for the inconvenience of waiting for no pizza, and caesar’s got a customer who is more likely to stop by after work, and a fat tip on the next time I stop in.

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