Comcast Screws Me Over Then Fails At Trying To Steal Client From Behind My Back

Like that roommate who constantly tries to spoil your romantic mood with your significant other — and then swoops in to flirt the second you have your back turned — Comcast put one Consumerist reader in a bad position with his client and then had the gall to try to lure that same client away.

Marc is an IT consultant who recently referred one of his clients to Comcast for Internet access. Since the client was moving into a new office space, all new data wiring was required.

“Comcast initially agreed to do all the data wiring in the new office, and even provided me with a quote for the cost,” Marc tells Consumerist.

But a few weeks later, shortly before the client was to move into the new office space — and right before Comcast was scheduled to run the new wiring, Marc says the folks at Kabletown backed out.

This left Marc scrambling to find a new company to run the data wires, which could mean a higher price to his client just to get it all done in time.

At first, Comcast seemed apologetic and offered to provide the actual data cabling for the job, which would offset the cost of the wiring. But Marc says that never happened.

“7–8 months later I’m still dealing with them trying to get them to provide some sort of reimbursement for their ‘promise,'” says Marc.

After all of this, one would expect Comcast to merely fade into the background and be happy to still have a customer. Then a few weeks ago, Comcast sent an e-mail addressed to the client — but which was accidentally sent to him — in which they specifically advertised IT/tech support services to the very clients whose job they screwed up royally.

We’ve pointed Marc toward some folks at Comcast who might be able to help resolve the whole cabling reimbursement thing, but we figured his story was worth sharing so that others in the IT consulting business were aware that Comcast could be trying to poach their clients.


Edit Your Comment

  1. crispyduck13 says:

    …but we figured his story was worth sharing so that others in the IT consulting business were aware that Comcast could be trying to poach their clients.

    That is pretty shady. Then again a ‘client’ would have to be pretty dense to let Comcast perform a more complex service for them when they can’t even accomplish some wiring.

    • raydeebug says:

      Comcast is banking on the notion that the client would trust their big recognizable name over some nobody local guy who doesn’t even advertise on the radio!

      That and they won’t even acknowledge the screw-up, because what screw up? Oh that was a contractor. *disavow* *disavow* You won’t have any problems when you work with us directly! Promise! *car salesman shiny smile*

  2. MrEvil says:

    As someone that used to do independent IT consulting. That is seriously fucked up on Comcast’s part.

    Donning my foil headgear now, I’d even be as suspicious as to say Kabletown backed out on purpose to make Marc’s company look bad so they could swoop in to be the hero.

    • Jawaka says:

      I do IT work as well but I fail to understand why Comcast shouldn’t be allowed to offer and advertise the services that they provide to their existing customers.

  3. Starrion says:

    If you think our unmatched incompetence at simple wiring and broadband is impressive, then let us show you what we can do to your priceless data!
    Contacts: POOF!
    Business records: POOF!
    Tax and financial data: POOF!

    Please contact one of our indifferent and uninformed sales reps to misinform you about our programs.

  4. Abradax says:

    I’m sure this was intentional and not just because they did business with comcast that they got added to their emailing lists for businesses.

    • Hartwig says:

      Exactly what i was thinking. If you are a business class customer of Comcast, they will try to advertise their other services. Doesn’t seem shady at all.

  5. longfeltwant says:

    So… what does the written, signed contract say will happen when one party backs out?


  6. topgun says:

    I would be suspicious of an IT consultant who recommended Comcast in the first place.

    • racermd says:

      I certainly wouldn’t be suspicious at all. In the SMB category, it often doesn’t make sense to have a dedicated loop of fiber for what amounts to relatively modest bandwidth needs. Cost-per-GB/s is usually in favor of Comcast in areas that they offer service.

      I wouldn’t trust any of their other services, though – web hosting, email hosting, DNS hosting, outsourced IT support… the lot of it. Just get an internet connection and source the rest of your required services elsewhere, as needed.

  7. CygnusTX says:

    Assuming Marc had (and still has) a written work order/invoice/whatever from Comcast laying out the terms of the work they were to do and the cost for same, this is a very simple breach of contract case which is easily resolved in small claims court. Marc’s damages are the difference between what Comcast was going to charge and what Marc (or his client) was actually charged to have the work done after Comcast backed out.

    Don’t mess around trying to get satisfaction from Comcast’s customer lack-of-service department, sue them.

    @longfeltwant: I had written but not submitted my post before reading yours.

  8. Joedragon says:

    “Comcast initially agreed to do all the data wiring in the new office” = we will just sub it out like we due with the cable install jobs.