Jay is a man who likes his pizza. He’s all about ordering from Domino’s to sate his appetite for tasty cheese and tomato goodness, although a recent experience using their online order tracker has him a bit hot under the collar.

He wrote in to Consumerist saying he’s got a bit of a “buyer beware” situation for anyone putting their faith in the online order tracker to work. Because sometimes when it says your order has been delivered, there might be nary a pizza in sight.

The online order tracker supposedly lets you track how your order is doing, while you wait for your food. On an apparently busy night, an hour and a half after ordering, my pizza is nowhere to be seen. I check the tracker, it tells me it was delivered… half an hour ago.

I called the head office, and was told it must have been delivered, and that I was trying to get a freepizza… okay. I called my local branch, where the truth came out.

They were busy, and couldn’t deal with my order quickly enough. They also have no control over the online tracker at all. It’s automated to comply with the average times, meaning in situations such as this, my pizza was “delivered” before it was even received by my local branch.

I can’t complain with my local branch, they were friendly, and threw in a large pizza as compensation, but head office were rude, they lied, and they still have a false order tracker on their site.

An order tracker working off of average times pizzas are usually delivered? Sounds more like a computer program set up to give customers something to stare at while they wait for their food to come, if it ever does.

*UPDATE: Jay wrote in to add: “I called head office first, as I wrote, but that’s because that’s the number I was given with my order. Once I knew it was head office, I discussed it with them anyway, but then looked up my local branch’s number. I assumed the number provided would be the number for my local branch, but nope.”

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