Jawbone Offering Full Refunds For Defective UP Wristbands

In a move to placate dissatisfied customers, Jawbone is offering refunds on their highly hyped UP wristbands, with no questions asked. The devices are supposed to monitor sleep and exercise patterns of the wearer, but many users reported problems with battery life and its ability to sync with phones and computers.

Starting today, any UP customer can log on to the Jawbone site and file for a refund. You don’t even have to send the UP band back, and Jawbone will send a check for the purchase price of $99.99, says PCMag.com.

Jawbone is known for their Bluetooth headsets, and had high hopes for the UP bands, which hit the market in November. Due to the performance issues, they won’t produce any more of the wristbands, but will keep updating their apps for those who continue to use them.

“While many of you continue to enjoy the UP experience, we know that some of you have experienced issues with your UP band,” Jawbone chief executive Hosain Rahman wrote in a blog post. “Given our commitment to delivering the highest quality products, this is unacceptable and you have our deepest apologies.”

Jawbone Issuing UP Wristband Refunds After Battery, Sync Issues [PCMag]


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  1. Coffee says:

    This is too bad…I heard them talking about this on the CNET podcast, and it sounded like an interesting little device.

  2. r-nice says:

    I’ve never heard of these things. Must not be worth it to try to fix the issue.

    • Thalia says:

      The full letter, sent to all purchasers, said that they intend to sell it again, after fixing the systemic problems with their manufacturer.

    • Bunnies Attack! says:

      According to a reprint of the letter (on gizmodo I think) they identified the problems and have stopped production until they can fix it. In the meantime, they’re offering full refunds to everyone. It doesn’t say they’re not making any more, ever.

  3. smo0 says:

    Its okay, when this leads to RFID implantation – you won’t have to worry about battery life.

  4. PittPanther says:

    Wonder how many people at “Jawbone, Inc” lost their jobs over this cluster…

  5. AllanG54 says:

    I guess they’re figuring they better refund the money quickly so they don’t look as bad as the Sharper Image when people found out their Ionic Breeze machines were crap.

  6. TerpBE says:

    And yet others are still allowed to sell those magical hologram balance bracelets.

    • Thalia says:

      Well, people actually expect this thing to work, so if it doesn’t they get annoyed. Whereas the “balancing the humors” is all in your head, so if it doesn’t work it’s obviously something wrong with your brain.

  7. Thalia says:

    I love mine, and have had no problems.

    I would definitely consider this going above & beyond to preserve the good reputation of Jawbone/Aliph.

  8. Kuri says:

    It’s always heart warming when I see a company do the right thing WITHOUT prodding.

  9. APFPilot says:

    They are going to start making them again despite how this post reads…

    I went to Target and bought one today, nothing to lose if it breaks it was free, if it doesn’t break it was free.