Does The Hertz Claims Department Really Exist?

Have you ever tried to reach the “claims department” of Hertz? Mark was in a car accident with a Hertz customer, and isn’t able to get hold of anyone. Either this department is grossly understaffed, or it doesn’t exist.

I was rear-ended while waiting at a red light by a gentleman driving a
Hertz rental car. Policeman arrives, writes up the report, other
party is at fault, and I’m thinking since it’s Hertz, this should be
no problem getting a claim settled. No, completely wrong. I’ve
attempted to call Hertz claims at 877-584-7159. No one ever answers.
After leaving them a few voicemails, the voicemail box is now full,
and no one has called me back.

I even tried to email them. Also no response. I even tried their web
chat support, and the kind person there directed me to the above toll
free number. I was told I need to keep calling. And I’ve been
calling non-stop for 4 days now.

Thank you Hertz for your great customer no-service. I’m guessing if I
was the renter of the vehicle, they would have no issues calling me

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.