TWC: Saying "Upgrade" Connects You To Live Person. "Downgrade" Disconnects Call.

A Raleigh, North Carolina woman is complaining that when you call Time Warner Cable the automated voice response tree is a little haywire. When you say “upgrade” it connects you to a live operator. But when you say “downgrade,” it disconnects your call. Funny how that works.

Troubleshooter: One word gets caller nowhere [newsobserver] (Thanks to Ginny!)