Verizon Fixes Billing Quagmire, Overnights Refund Check After Consumerist Post

On Wednesday, we shared Mike’s Verizon billing horror story. Instead of putting all of his Verizon and Verizon Wireless services on one bill as they were supposed to, the company pummeled Mike with a half-dozen different bills that added up to $1,100 for about a month and a half of service. He spent hours on the phone trying to fix this mess before writing to Consumerist. Then a higher power interceded: Verizon’s Executive Support and Media Relations departments, who we had passed Mike’s story on to in addition to publishing it.

Mike writes:

Thank you SO MUCH! Verizon Executive Support/Media Relations got back to me yesterday and they’re waiving all fees from the Verizon Wireless side and finally sending me my refund from Verizon Communications by overnight delivery.

Needless to say, after the nearly 20 hours I’ve spent on the phone with them I’m in awe that you folks were able to get this taken care of for me in such a short period of time.

That’s amazing! Thanks to the higher powers at Verizon who were able to make this happen for Mike in his time of need.

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