Henry has done seemingly everything possible to get Neiman Marcus to take him off its email list, but after several clicks on the “unsubscribe” link and a call to customer service, he’s still getting bombarded with useless emails.
This is not egregious, but extremely annoying, especially considering the fact that this is a “high end” retailer. I signed up for the Neiman Marcus mailing list earlier this summer, but their email comes way too often and are mostly useless to me (they keep sending me emails about products for women and children). I then tried to unsubscribe — a total of 3 times using their “unsubscribe” link in the email. Finally, I called them and spoke to a nice gentleman who said I would now be off the email, but to give them a couple of days. It’s been two weeks and the emails are just as frequent. I’ve resorted to filtering their address, but a customer shouldn’t have to do that to stop getting emails.
There’s always the option of spam blocker programs, but those can work too well, requiring friends and other important contacts to jump through hoops just to be able to send you messages.
What do you do to shield yourself from unwanted emails?
Previously: Are Retailers Suddenly Burying You In E-Mail?