Joe’s antiperspirant sprung more holes than WikiLeaks sources, so he called up the Dial Corporation to ask about a replacement. The customer service rep promised a coupon for a free replacement but sent him a lowball manufacturer’s coupon instead. He called back to complain and Dial passed the buck to the retailer.
When the promised replacement coupon arrived it turned out to be merely manufacturer’s cents-off coupons for a handful of other items I Called Dial again only to be told their policy is not to replace products that had expired.
When asked why there was no expiration date printed, I was admonished that “anyway, once a product is sold to the store, it becomes the responsibility of the retailer not the manufacturer.”
Whoa! I am out the $3.99 I paid for the leaky product.
That’s bad luck for Joe, getting stuck without antiperspirant when a corporation is making him hot under the collar.
Do you think it’s worth continuing the fight for the low-cost product to prove a point?