The person who sent in this escalated Sprint contact says, “If you enjoy Sprint’s excellent phones, wireless service, and call clarity you almost certainly have MAJOR headaches with your account/bill. So don’t wait in line with their f’d up offshore billing department. Go bug Celina the account manager.”
Celina the account manager!
Don’t forget there’s always the special whiteglove customer service number Sprint set up just for Consumerist readers, 703-433-4401/