A California man is suing GameStop because he bought a used game that lacked a valid code he needed to download contest promised on the cover of the box, IGN reports.
The game in question was Dragon Age: Origins, which the man bought used for $55 — $5 cheaper than a new game. Because it would have cost $15 to download the content the code would have gotten him, the man decided he’d been had and tried to return the game. But since he did so outside of the 7-day return window, GameStop refused the return.
From the post:
“GameStop, who makes more than 20% of its revenue and nearly $2 billion from the sale of used video games, is aware of this issue, and continues to fail to alert customers that this content is not available on used games,” the suit states. “As a result, GameStop tricks consumers into paying more for a used game than they would if they purchased the same game and content new.”
Collins is seeking restitution, punitive damages for fraud, and numerous other compensatory damages.
Getting stuck with a lawsuit most likely makes GameStop wish it accepted that return.
The process of publishers putting DLC codes into games to distinguish new purchases from used is becoming more prevalent, and if GameStop doesn’t explain the difference between the two to its customers, it’s failing them.
Have you been stuck with a gimped used product from a game store?